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Job Description

Role & Responsibilities

* As a Senior ServiceNow Architect, you play a critical, technical leadership role within our ServiceNow Practice and across our client space. You are responsible for leading the design, implementation, and delivery of complex and innovative ServiceNow and cross-technology solutions. This role combines deep technical expertise with leadership capabilities to drive the success of our projects, mentor junior team members, and foster growth in our technical acumen and our service revenue.
* Solution Design and Architecture: Lead collaboration with clients, internal stakeholders, developers, and business analysts to drive requirements definition, create a shared understanding of business processes, and design robust and scalable ServiceNow and integrated technology solutions. Create certainty in the solution when there is client ambiguity, and lead the client to informed architectural sound solutions. Create detailed technical designs that align with the client's short- and long-term needs and use the capabilities of the ServiceNow platform and integration with third-party technologies effectively.
* Technical Consultation: Serve as the trusted advisor to clients, partners, and project teams, providing expert guidance on ServiceNow capabilities, customization options, integrations, and best practices. Lead the early identification and communication of potential delivery challenges and lead the design of innovative solutions to address them.
* Implementation Support: Lead collaboration with project managers, developers, and other teams to support the implementation of ServiceNow solutions. Provide technical oversight and ensure that the design is accurately translated into a functional solution. Conduct code reviews and provide constructive feedback to development teams to ensure code quality, consistency, and adherence to company standards and ServiceNow-established best practices and processes.
* Integration and Automation: Design and oversee the integration of ServiceNow with other systems and applications to create seamless work flows and automate business processes. Ensure data consistency and integrity across different platforms. Document data and integration plans, road maps, and strategies
* Performance Optimization: Design performance analysis and optimization best practices to enhance the overall efficiency and responsiveness of ServiceNow and integrated solutions across the Practice. Identify and address bottlenecks to improve system performance.
* Quality Assurance: Design quality assurance plans, testing strategies, and implementation methodologies to ensure that the technical deliverables meet quality standards and adhere to best practices.
* Resource Management: Work closely with resourcing, practice leadership, and program management to ensure that the appropriately certified, trained, and experienced resources are working on projects. Identify and communicate with Practice leadership any talent gaps and propose solutions to address the gaps.
* Project Management: Work hand-in-hand with project managers to keep projects within scope and time line. Brief practice leadership and clients on the status of projects, and support deployment registrations to maintain ServiceNow partner status.
* Security and Compliance: Design the security plan and ensure that all ServiceNow and integrated solutions adhere to security best practices and compliance requirements. Collaborate with security teams to implement robust security measures and maintain a secure environment.
* Documentation and Knowledge Sharing: Create comprehensive technical design documentation, including architecture diagrams, configurations and customization design specifications, data models, integrations, workflow specifications, and implementation guidelines. Drive contributions to the knowledge base and share best practices within the team and the Practice. Lead the sharing of knowledge across the practice, including white papers, demonstrations, and lunch and learns.
* Continuous Learning: Stay abreast of and be a leader on the latest advancements in ServiceNow and integrated technologies, tools, and industry trends. Continuously enhance your expertise to provide solutions and innovative approaches.
* Client Relationships: Build trusting relationships with clients through effective communication, by understanding their needs, and by delivering high-quality solutions that exceed their expectations. Identify their needs before they realize them and provide strong guidance that supports their desired outcomes without incurring unnecessary technical debt.
* Mentorship and coaching: Foster growth of our ServiceNow talent by targeting career pathways for teammates that align with business objectives; identify, mentor, and coach individuals ready for greater responsibilities; and tailor growth plans for those in need. Contribute to the enhancement of architectural best practices, design patterns, development frameworks, and other relevant processes.
* Strategic Relationships: Foster enduring relationships between company, the ServiceNow product and sales teams, and our clients, fostering collaboration and knowledge exchange. Facilitate collaboration and issue resolution between all parties.
* Business Strategy: Serve as the unequivocal expert in our Practice's strategic initiatives. Propose innovative solutions that utilize emerging technologies and methodologies; design the implementation framework and plans to ensure repeatable, quality, and delivery; and support marketing and sales go-to-market strategies.

Skills & Qualifications

* 8+ years of experience implementing or architecting ServiceNow solutions
* 8+ years of experience in the development, operations, and/or maintenance of integrated IT systems/applications.
* ServiceNow Certified System Administrator
* ServiceNow Certified Application Developer
* Certified in three or more additional mainline certifications, with preference for the following:

Certified Implementation Specialist (CIS) - Human Resources

CIS - Customer Service Management

CIS - IT Service Management

CIS - Discovery

CIS - Service Mapping

CIS - Application Portfolio Management

CIS - Software Asset Management

CIS - Hardware Asset Management
* Must be able to obtain a Public Trust.
* MUST RESIDE IN THE United States (U.S.) and the work MUST BE PERFORMED in the United States (U.S.), as this work is for a federal contract and laws do apply.

Benefits

* Included. Contact for details

ServiceNow GRC Consultant

Location - Oslo, Norway - Hybrid working

Key Requirements - Fluency in Norwegian both written and spoken, good english skills both written and spoken, at least 1 years' worth of experience in ServiceNow

Salary - negotiable, upwards of 900,000 NOK PA

Nelson Frank are looking for ServiceNow GRC consultants on a permanent basis for an exciting opportunity to join one of our largest, multinational consulting clients who are looking to add fluent Norwegian speaking ServiceNow GRC Consultants to join their team.#

Skills Required:

Minimum Qualifications:
* 1 year of experience with ServiceNow-GRC/IRM implementation and/or administration of the platform.
* Bachelor's degree or higher education in computer science, security, technology or other relevant fields.
* Good knowledge of the security framework and/or experience with the implementation of ISO27001, NIS2, DORA or NSM basic principles.
* Fluent Norwegian - written and spoken
* Good English skills - written and spoken

Nice To Have:

Desired Qualifications:
* Good knowledge of JavaScript, AngularJS, Bootstrap or other technologies used in ServiceNow
* Experience with integrations between ServiceNow and third-party systems.
* Good communication skills
* Good collaboration skills and the ability to work effectively in a team
* Curious and like to acquire new knowledge.

Responsibilities:

You will work with:
* Design and implementation of ServiceNow-GRC solutions
* Advising and guiding customers on the ServiceNow platform and how it can support security features.
* Depending on your profile, it may be possible to lead smaller teams of consultants in projects.
* Help develop and improve our services and solutions
* Participate in sales and marketing activities

We Offer:

* Competitive salary, including pension, life insurance, health insurance and travel insurance
* Good overtime and flexitime arrangements
* Daylight saving time from 16 May to 15 May September (7.5 hour working days)
* A flexible working day, you choose whether you work from home or in the office
* An exciting working day with freedom with responsibility
* An onboarding program with good follow-up and buddy scheme
* Courses, certifications and a tailor-made competence plan
* Good career and development opportunities internally in the company
* Challenging and varied tasks
* Safe framework and clear expectations
* A safe working environment with great colleagues in beautiful premises
* An environment with high professional competence

To run through the full job description please apply or reach out directly on:

o.lawton@nelsonfrank.com / +44 203 826 6696

Job Description

Role & Responsibilities

* As a Senior ServiceNow Architect, you play a critical, technical leadership role within our ServiceNow Practice and across our client space. You are responsible for leading the design, implementation, and delivery of complex and innovative ServiceNow and cross-technology solutions. This role combines deep technical expertise with leadership capabilities to drive the success of our projects, mentor junior team members, and foster growth in our technical acumen and our service revenue.
* Solution Design and Architecture: Lead collaboration with clients, internal stakeholders, developers, and business analysts to drive requirements definition, create a shared understanding of business processes, and design robust and scalable ServiceNow and integrated technology solutions. Create certainty in the solution when there is client ambiguity, and lead the client to informed architectural sound solutions. Create detailed technical designs that align with the client's short- and long-term needs and use the capabilities of the ServiceNow platform and integration with third-party technologies effectively.
* Technical Consultation: Serve as the trusted advisor to clients, partners, and project teams, providing expert guidance on ServiceNow capabilities, customization options, integrations, and best practices. Lead the early identification and communication of potential delivery challenges and lead the design of innovative solutions to address them.
* Implementation Support: Lead collaboration with project managers, developers, and other teams to support the implementation of ServiceNow solutions. Provide technical oversight and ensure that the design is accurately translated into a functional solution. Conduct code reviews and provide constructive feedback to development teams to ensure code quality, consistency, and adherence to company standards and ServiceNow-established best practices and processes.
* Integration and Automation: Design and oversee the integration of ServiceNow with other systems and applications to create seamless work flows and automate business processes. Ensure data consistency and integrity across different platforms. Document data and integration plans, road maps, and strategies
* Performance Optimization: Design performance analysis and optimization best practices to enhance the overall efficiency and responsiveness of ServiceNow and integrated solutions across the Practice. Identify and address bottlenecks to improve system performance.
* Quality Assurance: Design quality assurance plans, testing strategies, and implementation methodologies to ensure that the technical deliverables meet quality standards and adhere to best practices.
* Resource Management: Work closely with resourcing, practice leadership, and program management to ensure that the appropriately certified, trained, and experienced resources are working on projects. Identify and communicate with Practice leadership any talent gaps and propose solutions to address the gaps.
* Project Management: Work hand-in-hand with project managers to keep projects within scope and time line. Brief practice leadership and clients on the status of projects, and support deployment registrations to maintain ServiceNow partner status.
* Security and Compliance: Design the security plan and ensure that all ServiceNow and integrated solutions adhere to security best practices and compliance requirements. Collaborate with security teams to implement robust security measures and maintain a secure environment.
* Documentation and Knowledge Sharing: Create comprehensive technical design documentation, including architecture diagrams, configurations and customization design specifications, data models, integrations, workflow specifications, and implementation guidelines. Drive contributions to the knowledge base and share best practices within the team and the Practice. Lead the sharing of knowledge across the practice, including white papers, demonstrations, and lunch and learns.
* Continuous Learning: Stay abreast of and be a leader on the latest advancements in ServiceNow and integrated technologies, tools, and industry trends. Continuously enhance your expertise to provide solutions and innovative approaches.
* Client Relationships: Build trusting relationships with clients through effective communication, by understanding their needs, and by delivering high-quality solutions that exceed their expectations. Identify their needs before they realize them and provide strong guidance that supports their desired outcomes without incurring unnecessary technical debt.
* Mentorship and coaching: Foster growth of our ServiceNow talent by targeting career pathways for teammates that align with business objectives; identify, mentor, and coach individuals ready for greater responsibilities; and tailor growth plans for those in need. Contribute to the enhancement of architectural best practices, design patterns, development frameworks, and other relevant processes.
* Strategic Relationships: Foster enduring relationships between company, the ServiceNow product and sales teams, and our clients, fostering collaboration and knowledge exchange. Facilitate collaboration and issue resolution between all parties.
* Business Strategy: Serve as the unequivocal expert in our Practice's strategic initiatives. Propose innovative solutions that utilize emerging technologies and methodologies; design the implementation framework and plans to ensure repeatable, quality, and delivery; and support marketing and sales go-to-market strategies.

Skills & Qualifications

* 8+ years of experience implementing or architecting ServiceNow solutions
* 8+ years of experience in the development, operations, and/or maintenance of integrated IT systems/applications.
* ServiceNow Certified System Administrator
* ServiceNow Certified Application Developer
* Certified in three or more additional mainline certifications, with preference for the following:

Certified Implementation Specialist (CIS) - Human Resources

CIS - Customer Service Management

CIS - IT Service Management

CIS - Discovery

CIS - Service Mapping

CIS - Application Portfolio Management

CIS - Software Asset Management

CIS - Hardware Asset Management
* Must be able to obtain a Public Trust.
* MUST RESIDE IN THE United States (U.S.) and the work MUST BE PERFORMED in the United States (U.S.), as this work is for a federal contract and laws do apply.

Benefits

* Included. Contact for details

Senior Consultant - Fluent German

Location: Remote (occasional client visits and workshops on-site)

About Us: Our client is a leading technology company with over 20 years of success in the global market. They specialise in digital transformation and cloud services, operating globally with a strong presence across Europe and North America. Their expert team has established strong relationships with strategic technology partners and are recognised for excellence, with numerous awards and a commitment to innovation and employee well-being.

Role Overview: They are seeking a Senior Consultant who is fluent in German to join their dynamic team. This is a high-priority role due to our clients recent growth and strategic partnerships. The ideal candidate will be a hands-on technical consultant. With ideally, but not limited to, certifications in CSA, ITSM, and ITIL. Industry experience is not a constraint.

Key Responsibilities:

* Provide expert consulting services to clients
* Engage in hands-on technical work
* Participate in client visits and workshops

Qualifications:

* Fluent in German
* Certifications: CSA, CIS
* Experience in ITSM and one other: ITOM, CSM, FSM or ITBM
* Technical consulting experience

Benefits:

* Flexible working hours and home office options
* Comprehensive health measures and fitness subsidies
* Financial support for childcare and company pension plans
* Employee discounts and latest smart phone models
* Regular employee events and coaching opportunities

Application Process: The selection process involves two stages: an interview with the hiring manager, and a technical interview.

Apply Now: Join to be part of a team that values innovation, growth, and employee well-being. Apply today to take the next step in your career!

Microsoft Dynamics 365 CE Developer- London

As a Senior Power Platform Developer, you will lead the development, implementation, and maintenance of Microsoft Power Platform solutions, including Power Apps, Power Automate, Power Pages, SharePoint, Azure logic appsand Dynamics 365 CE. You will also be able to utilise your experience of other development languages to ensure seamless integration with the existing NMC technical landscape. The role involves collaborating with internal and external stakeholders to design robust, scalable solutions that meet business needs, while ensuring adherence to best practices in development, governance, and security.

Requirements:

* Strong understanding of Power Platform architecture, solution design, and integration with other systems (e.g., SharePoint, Dynamics 365, Azure, etc.).Experience in automating business processes using Power Automate and designing custom apps with Power Apps.
* Extensive experience developing solutions within the Microsoft Power Platform: Power Pages, Dynamcis 365 Field Service, Sales, Marketing and Customer Service
* Power Platform experience (Dataverse, Model-Driven Apps, Power Automate, Plugins Development Experience troubleshooting, optimising, and maintaining existing Power Platform applications.

Responsibilities:

* Provide strong leadership and direction and keep performance improvement under review and ensure that performance targets are met.
* Facilitate and support the teams to enable them to achieve the department or directorate's objectives.
* Manage issues relating to conduct and capability, ensuring that such issues are dealt with in a focused and timely manner.
* Comply with the principles of risk management in relation to individual and corporate responsibilities.

You must be able to be on-site 2 days a week in London.

For more information please email e.goodsell@nigelfrank.com or 0203 826 66 78

Role & Responsibilities

* You will provide consulting services and hands-on delivery of the technical aspects of ServiceNow implementations across a portfolio of client projects to ensure a positive and value-add experience for our clients in every interaction.

* Providing ServiceNow development capability on client implementations, ensuring continuous alignment to Now Create methodology and ServiceNow best practices across the EMEA region (and beyond)

* Translating spoken and unspoken requirements into user stories and then into solutions to delight ServiceNow users around the world

Experience

* Expertise in crafting ServiceNow solutions to solve business problems

* Experience in ServiceNow scripting using JavaScript including Business Rules, Client Scripts, and UI Actions

* Interest in the latest ServiceNow scripting using JavaScript including Business Rules, Client Scripts, and UI Actions

* Ideally a subject expert of one or more core ServiceNow modules such as Sec-Ops, Vulnerability Response, Security Incident Response, GRC Risk & compliance implementation, Vendor Risk Implementation, Audit Management Implementation



Benefits

* Fully remote working structure (UK based)

* Up to 80,000 (DOE)

* A supportive environment and give you the needed training to succeed in your role and to develop your career

Job Description

Our client is a global leader in the health care sector, employing a large, diverse team committed to delivering innovative medical solutions. With a focus on improving lives worldwide, they work across continents to drive advancements in patient care, and their mission is supported by a strong culture of collaboration and excellence.

Their Business and Corporate Services division plays a crucial role in the governance and support of a wide range of technologies, from collaboration tools to advanced analytics and HR systems. Operating across multiple regions, this team ensures that technology solutions are managed effectively to drive business success.

They are currently seeking a product owner to take on a key leadership role within their global team. The position offers the opportunity to work in an international environment with flexibility regarding location in Europe.

Key Responsibilities:

* Lead product ownership for non-IT ServiceNow business applications, including modules such as SPM/PPM, HRSD, and AppEngine.
* Oversee the design, cost estimation, and delivery of ServiceNow-related solutions, managing projects throughout their lifecycle-from setup and requirements gathering to testing and reporting.
* Collaborate with external vendors and stakeholders to ensure smooth project execution, while guiding and motivating the project team.
* Ensure operational stability and service agreements for business applications, working closely with third-party suppliers.
* Align processes with platform owners and coordinate activities with external partners.

Candidate Profile:

* Strong IT background, with hands-on experience in ServiceNow (Developer, Architect, or Technical PM roles preferred).
* Deep understanding of ServiceNow architecture and modules, including App Engine and HRSD. Certifications in ServiceNow are a plus.
* Proven track record in leading teams, including remote and offshore members.
* Experience with both agile and traditional project management methodologies, particularly in requirements engineering and documentation.
* Excellent communication and presentation skills in English; additional language skills are an advantage.
* Expertise in vendor and stakeholder management, with proficiency in tools such as MS Office, Confluence, and Jira.

Our client embraces diversity and encourages applications from individuals of all backgrounds, welcoming people regardless of gender, age, nationality, disability, or orientation.

If you are looking for a challenging role within a dynamic, international organization, please submit your application along with your salary expectations.

Java Engineer - Oslo, Norway

Hybrid - Ad-hoc office work in Oslo required

Salary - Up to 900,000 NOK PA

This position requires fluency in Norwegian both verbal and written

Nelson Frank are looking for experienced Java Engineers to join one of our largest consultancy clients on a permanent basis. This is a fantastic opportunity for any Java Engineers that are looking to transition into a ServiceNow developer role.

This position will provide the opportunity to upskill and utilize ServiceNow.

Dependent on experience you will also get the opportunity to lead small teams of consultants.

For more details please apply or reach out directly on +44 203 826 6696 / o.lawton@nelsonfrank.com

Role Description:



The candidate will be responsible for:



*

Driving accuracy of the asset lifecycle stage in the Configuration Management System
*

Drive accuracy / completeness of attributes required to support ITAM processes and controls.
*

Driving improvement to 'evidenced' and 'accuracy' scores supported by Technology Asset Inventory reconciliation engine including identifying discrepancies in source data and driving remediation activity.
*

Maintaining the mapping reported asset lifecycle stage in the Configuration Management System to the lifecycle stages defined in the ITAM Standard.
*

Management of the scope asset attributes required for ITAM with directional maturity toward class-based required attributes.
*

Identification of authorized assets
*

Creating / maintaining register of IT asset inventory data quality issues.
*

Reporting / observability of IT asset data quality.
*

Develop / execute / oversee data validation processes where required.
*

Accountable for reporting availability of priorities attributes in both AMDB, CMDB.
*

Accountable for ensuring that lifecycle attributes for assets is accurate (the prioritized level 1/ level 2 attributes)
*

Support compliance and audit requirements



PREFERRED QUALIFICATIONS & EXPERIENCE

*

Bachelor degree.
*

Experience with ServiceNow
*

ITIL4 Foundations
*

ITAM/Configuration Management
*

Problem Management: Kepner-Tregoe method or 5 why's method
*

JIRA Project Management



REQUIRED SKILLS

*

Knowledge of ServiceNow, SharePoint, PowerBI and JIRA for tracking and reporting on team activities.
*

Strong written/verbal communication skills
*

Strong Client (Internal) Management & Stakeholder Management Skills
*

Strong Data Analytical skills with ability to digest requirements, share feedback and identify opportunities for improvement.
*

Ability to set and meet deadlines.
*

Excellent attention to details with ability to identify data trends and patterns.
*

Strong sense of ownership and accountability; should be able to act independently.
*

Ability to work as part of a multi-region distributed team.
*

Individual must be able to multi-task effectively.
*

Evaluating changes and updates to source production systems.



DESIRED SKILLS



*

Critical Thinking/Problem Solving
*

Systems Thinking/Solution Design
*

Institutional knowledge of MS IT processes and systems
*

Excellent written and verbal communication
*

ServiceNow report building
*

ServiceNow Performance Analytics
*

Power BI report building
*

ITAM/CMDB implementation

Oracle DBA - Active SC Clearance - Full Remote - Inside IR35

Please note this role requires ACTIVE SC Clearance, not just eligibility

Rates: Up to £500 per day

Location: Full Remote working

Duration: Initial 5 months, extension extremely likely

We are looking for an Oracle DBA to help lift and shift an Oracle Database running on AWS Vmware to an Oracle DB on EC2. As part of this there is a bunch of database tech debt that needs to be remediated and a potential DB upgrade from v19 to a newer version.

You will:

Set up, maintain, run, installing and configuring databases, tuning performance, managing security, backup disaster recovery