Job Title: ServiceNow Platform Owner
Location: London (Hybrid)
Employment Type: Permanent
Overview:
We are working with a growing consultancy that delivers services to multiple companies across its wider group. They are seeking an experienced ServiceNow Platform Owner to take full ownership of the ServiceNow platform, defining and delivering the platform strategy while ensuring it supports business growth across the organisation.
This is a senior role with responsibility for strategy, governance, financial management (P&L), vendor management, and the establishment of a ServiceNow Centre of Excellence (CoE).
Key Responsibilities:
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Own and define the end-to-end ServiceNow platform strategy and roadmap
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Act as the senior accountable owner for the ServiceNow platform across multiple business units
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Establish and lead a ServiceNow Centre of Excellence (CoE), including standards, best practices, and governance
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Own the ServiceNow P&L, including budgeting, forecasting, cost optimisation, and value realisation
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Manage and govern third-party vendors and implementation partners
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Oversee ServiceNow implementations, upgrades, and ongoing platform evolution
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Define platform operating model, intake processes, prioritisation, and demand management
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Ensure platform stability, scalability, security, and compliance
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Engage senior stakeholders across the business to align ServiceNow capabilities with strategic objectives
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Measure and report on platform performance, adoption, and ROI
Key Skills & Experience:
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Proven experience in a ServiceNow Platform Owner, Product Owner, or Platform Lead role
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Strong understanding of ServiceNow architecture, licensing, and commercial models
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Experience owning budgets and P&L within a platform or product function
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Demonstrated experience building and running a ServiceNow Centre of Excellence
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Strong vendor and partner management experience
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Experience delivering ServiceNow in a multi-entity or consultancy environment
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Excellent stakeholder management skills, including engagement at executive level
Desirable:
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ServiceNow certifications (CSA, CIS, or higher-level certifications)
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Experience across multiple ServiceNow modules (ITSM, ITOM, HRSD, CSM, etc.)
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Background in consulting or managed services environments
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ITIL or similar service management qualifications
Why Join:
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Opportunity to shape and own a strategic ServiceNow platform
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High-visibility role with commercial accountability
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Influence platform direction across multiple businesses
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Work within a consultancy-style environment with strong growth ambitions
