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About the Role

The ServiceNow Platform Implementation Solution Specialist is a technical and strategic position within the Business Technology practice in the UK. This role is focused on designing, configuring, and integrating ServiceNow solutions that elevate Customer Experience, Technology Experience, and Employee Experience.

You'll play a key role in shaping seamless, end-to-end workflows that enhance productivity and satisfaction for both customers and employees. Success in this role requires a strong understanding of what drives exceptional customer experiences across marketing, sales, and commerce, as well as how impactful employee experiences are built around critical moments such as onboarding, daily work, and career development.

What You'll Do

Technical Development
Design and deliver ServiceNow workflow solutions across multiple domains, including:

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Customer Experience: Customer Service Management (CSM), Field Service Management, Customer Service Portal
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Technology Experience: IT Service Management (ITSM), IT Operations Management (ITOM), IT Asset Management (ITAM)
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Employee Experience: HR Service Delivery (HRSD), Employee Onboarding and Transitions, Workplace Service Delivery

User Experience
Leverage ServiceNow's Experience Layer to create modern, intuitive user experiences:

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Configure and enhance the Next Experience UI for seamless, tailored interactions
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Use UI Builder and Service Portal to develop role-based dashboards and customized workflows aligned to client needs

Integration & Data Management

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Integrate ServiceNow with external systems such as CRMs, HR platforms, and eCommerce solutions using REST/SOAP APIs and IntegrationHub
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Manage data migrations and ensure consistency across ServiceNow modules and external systems
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Work with workflow data fabric and RaptorDB to maintain data integrity and performance

Skills & Experience

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ServiceNow Expertise: Proven experience delivering solutions across Customer, Technology, and Employee Experience workflows
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Customer & Employee Insight:

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Strong understanding of customer journey optimization across marketing, sales, and commerce
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In-depth knowledge of the employee lifecycle, including onboarding, productivity, and talent development

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Technical Skills: Proficiency in JavaScript, HTML, CSS, and ServiceNow tools such as Glide API, Flow Designer, and IntegrationHub
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Integration Experience: Demonstrated ability to build end-to-end workflows by integrating ServiceNow with external systems
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Collaboration & Communication: Ability to translate technical solutions into clear business value and work effectively with cross-functional teams
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Problem Solving: Analytical mindset with a passion for troubleshooting complex challenges and delivering innovative solutions

Security Clearance

Baseline Personnel Security Standard (BPSS) clearance is required for this role.

There are no nationality or residency restrictions; however, candidates who have lived outside the UK within the last three years may be subject to additional checks. Throughout the recruitment process, you will be asked questions related to BPSS eligibility, including (but not limited to) residency and nationality.

Shape the future of employee experience with ServiceNow!

We're looking for a ServiceNow HRSD Developer who's passionate about building intuitive, secure, and scalable HR solutions that truly improve the employee experience. In this role, you'll use the power of the ServiceNow platform to simplify HR processes, modernise employee services, and support key moments across the employee lifecycle-from onboarding to career transitions.

You'll work closely with HR leaders, architects, and delivery teams to turn real business challenges into elegant technical solutions, all while following ServiceNow best practices and contributing to a growing, forward-thinking platform.

What You'll Be Doing

Build impactful HRSD solutions

* Design, configure, and enhance ServiceNow HR Service Delivery capabilities including:

* HR Case & Knowledge Management
* Employee Service Center (ESC)
* Lifecycle Events
* Employee Onboarding & Transitions

* Create smart, automated workflows that improve efficiency and employee satisfaction.

Deliver high-quality technical solutions

* Develop using JavaScript, Glide API, and Flow Designer.
* Configure catalog items, record producers, HR services, business rules, UI policies, and client scripts.
* Implement robust security controls (HR roles, ACLs, COEs) to protect sensitive employee data.
* Support platform upgrades and continuous improvement initiatives.

Create great employee experiences

* Build modern, user-friendly experiences using Employee Service Center and UI Builder.
* Design role-based dashboards and pages that are intuitive, accessible, and mobile-ready.

Integrate & optimise

* Integrate ServiceNow with HR and enterprise systems (HRIS, payroll, IAM, document management) using REST/SOAP APIs and IntegrationHub.
* Support data migration, synchronisation, and data integrity across platforms.

Collaborate & support delivery

* Partner with HR stakeholders to understand requirements and translate them into effective solutions.
* Support testing (UAT), troubleshoot issues, and contribute to documentation and governance.
* Work in an Agile environment with a focus on quality, performance, and user experience.

Essential experience

* Strong hands-on experience developing ServiceNow HR Service Delivery solutions.
* Practical experience with HR Case Management, ESC, Lifecycle Events, and Knowledge Management.
* Solid understanding of ServiceNow's data model, security model, and scoped applications.

Technical skills

* Proficiency in JavaScript, HTML, CSS, and ServiceNow scripting.
* Experience with Flow Designer, IntegrationHub, and API-based integrations.

Soft skills that matter

* Ability to translate HR needs into clear, scalable technical solutions.
* Strong communication and collaboration skills.
* Analytical mindset with a passion for problem-solving and continuous improvement.

Nice to Have

* ServiceNow certifications (CSA, CAD, HRSD Implementation Specialist).

Your Role

As a ServiceNow Architect, you will:

* Establish and enforce systems design and architectural standards across the delivery lifecycle.
* Act as a Design Authority, providing expert input into the design of ServiceNow-based solutions.
* Contribute to bids and proposals, presenting innovative ideas and solutions to potential clients.
* Bring thought leadership and creative problem-solving to both existing engagements and new opportunities.
* Champion equity, diversity, and inclusion in your day-to-day work



Your Skills and Experience

We're looking for someone with:

* Proven experience in ServiceNow development and architecture, with broad exposure across the Now Platform.
* Prior experience with at least one of the following modules: HRSD, SecOps, IRM, GRC.
* Strong background in designing and implementing complex ServiceNow solutions, including custom applications and integrations.
* Experience managing and administering ServiceNow in SaaS environments.
* Ability to produce and maintain Low- and High-Level Design Documentation.
* Excellent communication skills and a keen eye for detail.
* Understanding of architectural structures within both SaaS and on-premises ServiceNow environments.



Certifications (Required or Expected)

* ServiceNow Certified System Administrator (CSA)
* ServiceNow Implementation Spec

UK - ServiceNow Consultants to Architects - consultancy

I'm supporting a leading consultancy that is expanding its ServiceNow capability in the UK. We're seeking ServiceNow specialists across multiple levels, from experienced consultants through to senior architects, to join a high-performing and growing practice.

Role Overview

* Contribute to or lead full lifecycle ServiceNow implementations across modules such as ITSM, ITOM, HRSD, SecOps, and CSM
* Work directly with business and technical stakeholders to shape high-quality solutions
* Support the development of best-practice frameworks and platform standards
* Mentor junior colleagues (for senior-level applicants)
* Occasional travel to client sites across the UK, with full flexibility

Requirements

* Hands-on experience with the ServiceNow platform in consulting or delivery roles
* Strong understanding of platform configuration, integrations, and delivery methodologies
* Excellent communication and stakeholder engagement skills
* Relevant ServiceNow certifications (CSA, CIS, CTA, etc.) are a strong plus

What's Offered

* Highly competitive remuneration, dependent on experience and level
* Clear career progression pathways within a growing ServiceNow practice
* Flexible working arrangements
* Opportunity to deliver impactful, enterprise-scale digital transformation projects

If you're exploring your next move within the UK's ServiceNow market, I'd be happy to arrange a confidential discussion.

Job Title: ServiceNow Technical Consultant
Location: London (Hybrid/Remote options depending on client needs)
Contract Length: 6-12 Months

Overview:
We are seeking an experienced ServiceNow Technical Consultant to support the delivery of ServiceNow implementations and enhancements across one or more client engagements. This role will suit a hands-on consultant who can work across the full delivery lifecycle, from design through to build and deployment.

Key Responsibilities:

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Design and deliver technical ServiceNow solutions aligned to client requirements
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Configure and customise the ServiceNow platform, including workflows, business rules, client scripts, UI policies, and integrations
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Provide technical leadership and guidance during implementations and upgrades
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Translate functional requirements into robust technical designs
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Build and support integrations using REST/SOAP APIs and middleware where required
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Ensure solutions adhere to ServiceNow best practices and platform standards
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Support testing, UAT, deployment, and post-go-live activities
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Troubleshoot and resolve complex technical issues
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Produce technical documentation and contribute to knowledge sharing

Key Skills & Experience:

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Strong hands-on experience as a ServiceNow Technical Consultant or Senior Developer
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In-depth knowledge of ServiceNow architecture and scripting (JavaScript)
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Experience across one or more ServiceNow modules (e.g. ITSM, ITOM, HRSD, CSM)
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Proven experience delivering ServiceNow implementations in client-facing environments
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Experience with integrations, data migration, and platform configuration
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Comfortable working autonomously in a contract role

Desirable:

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ServiceNow certifications (CSA, CAD, CIS)
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Consulting or systems integrator background
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Experience working in Agile delivery environments
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Previous contract experience

Start Date: ASAP (or flexible for the right candidate)

Job Title: ServiceNow Developer
Location: London (Hybrid/On-site as required)
Contract Length: 6 Months
Rate: Competitive (Inside/Outside IR35 - DOE)

Overview:
We are seeking an experienced ServiceNow Developer for a 6-month contract based in London. The role will focus on developing, configuring, and supporting ServiceNow applications to meet business requirements.

Key Responsibilities:

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Design, develop, and configure ServiceNow solutions across core modules
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Build and maintain workflows, business rules, client scripts, UI policies, and integrations
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Collaborate with stakeholders to gather requirements and translate them into technical solutions
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Support platform enhancements, upgrades, and ongoing maintenance
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Troubleshoot and resolve ServiceNow-related issues and defects
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Ensure development aligns with ServiceNow best practices and governance standards
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Produce clear technical documentation where required

Key Skills & Experience:

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Proven experience as a ServiceNow Developer in a commercial environment
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Strong hands-on experience with JavaScript and ServiceNow scripting
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Experience with one or more ServiceNow modules (e.g. ITSM, ITOM, HRSD, CSM)
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Experience with REST/SOAP integrations and APIs
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Good understanding of ServiceNow architecture and data model
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Ability to work independently in a contract role

Desirable:

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ServiceNow certifications (CSA, CAD, or module-specific)
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Experience working in Agile/Scrum environments
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Previous contract experience within large or complex organisations

Start Date: ASAP (or flexible for the right candidate)

Are you a ServiceNow pro who loves shaping great employee experiences. We're looking for someone who can think big picture, dive into the technical detail when needed, and guide both clients and teams toward successful outcomes.

What You'll Be Doing

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Lead the architecture and design of HRSD solutions across modules like Case & Knowledge Management, Employee Center, Lifecycle Events, and more.
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Work closely with clients to understand their needs and turn them into scalable, practical ServiceNow solutions.
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Be the technical go-to person for the team - helping guide consultants and developers during delivery.
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Stay on top of the latest ServiceNow HRSD updates and features to keep our clients ahead of the curve.
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Make sure our designs follow best practices and deliver value - not just functionality.

What You Bring

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Hands-on experience with ServiceNow HRSD - ideally across multiple modules.
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Solid understanding of ServiceNow architecture, integrations, and platform capabilities.
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Experience leading end-to-end implementations or solution design for enterprise clients.
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Great communication skills - you can talk tech with developers and strategy with business leaders.
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Certifications like CSA, HRSD Implementation Specialist, or CAD are a big plus.
* Eligible for security clearance / ILR

Job Title: ServiceNow Platform Owner
Location: London (Hybrid)
Employment Type: Permanent

Overview:

We are working with a growing consultancy that delivers services to multiple companies across its wider group. They are seeking an experienced ServiceNow Platform Owner to take full ownership of the ServiceNow platform, defining and delivering the platform strategy while ensuring it supports business growth across the organisation.

This is a senior role with responsibility for strategy, governance, financial management (P&L), vendor management, and the establishment of a ServiceNow Centre of Excellence (CoE).

Key Responsibilities:

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Own and define the end-to-end ServiceNow platform strategy and roadmap
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Act as the senior accountable owner for the ServiceNow platform across multiple business units
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Establish and lead a ServiceNow Centre of Excellence (CoE), including standards, best practices, and governance
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Own the ServiceNow P&L, including budgeting, forecasting, cost optimisation, and value realisation
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Manage and govern third-party vendors and implementation partners
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Oversee ServiceNow implementations, upgrades, and ongoing platform evolution
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Define platform operating model, intake processes, prioritisation, and demand management
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Ensure platform stability, scalability, security, and compliance
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Engage senior stakeholders across the business to align ServiceNow capabilities with strategic objectives
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Measure and report on platform performance, adoption, and ROI

Key Skills & Experience:

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Proven experience in a ServiceNow Platform Owner, Product Owner, or Platform Lead role
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Strong understanding of ServiceNow architecture, licensing, and commercial models
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Experience owning budgets and P&L within a platform or product function
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Demonstrated experience building and running a ServiceNow Centre of Excellence
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Strong vendor and partner management experience
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Experience delivering ServiceNow in a multi-entity or consultancy environment
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Excellent stakeholder management skills, including engagement at executive level

Desirable:

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ServiceNow certifications (CSA, CIS, or higher-level certifications)
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Experience across multiple ServiceNow modules (ITSM, ITOM, HRSD, CSM, etc.)
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Background in consulting or managed services environments
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ITIL or similar service management qualifications

Why Join:

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Opportunity to shape and own a strategic ServiceNow platform
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High-visibility role with commercial accountability
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Influence platform direction across multiple businesses
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Work within a consultancy-style environment with strong growth ambitions

About the Role

We are looking for a skilled ServiceNow Business Analyst to join our team. In this role, you'll work closely with stakeholders, technical teams, and end users to gather requirements, define workflows, and ensure the successful delivery of ServiceNow solutions across ITSM, HRSD, ITAM, and CSM modules.

You will act as a bridge between business needs and technical implementation, helping organizations optimize processes, improve user experience, and achieve measurable outcomes.

Key Responsibilities

Requirements & Stakeholder Management

* Collaborate with business stakeholders to understand goals, challenges, and process requirements.
* Document functional and non-functional requirements clearly, including user stories, process flows, and acceptance criteria.
* Facilitate workshops, interviews, and feedback sessions to gather insights and validate requirements.

Process & Solution Analysis

* Analyze current business processes and identify opportunities for improvement.
* Define ServiceNow workflows and configurations that align with best practices for ITSM, HRSD, ITAM, and CSM.
* Support the design of forms, catalogs, service portals, dashboards, and reports.

Implementation Support

* Work closely with developers and technical teams to ensure requirements are understood and implemented correctly.
* Assist in testing activities, including functional testing, UAT, and defect resolution.
* Support deployment, training, and post-implementation adoption.

Reporting & Documentation

* Create clear and concise documentation for business processes, workflows, and system configurations.
* Define KPIs, metrics, and dashboards to measure process improvements and solution impact.
* Maintain knowledge repositories and provide guidance for future enhancements.

Required Skills & Experience

* ServiceNow Modules: Hands-on experience or strong knowledge of ITSM, HRSD, ITAM, and CSM.
* Business Analysis: Experience gathering requirements, documenting processes, and facilitating workshops.
* Process Knowledge: Understanding of ITIL principles and HR or customer service processes.
* Communication Skills: Ability to translate complex technical concepts into business-friendly language.
* Collaboration: Comfortable working with cross-functional teams, including developers, project managers, and stakeholders.
* Analytical Skills: Strong problem-solving abilities and attention to detail.

Desirable / Nice to Have

* ServiceNow certifications such as Certified System Administrator (CSA) or module-specific certifications (ITSM, HRSD, ITAM, CSM).
* Experience with ServiceNow reporting, dashboards, and Performance Analytics.
* Familiarity with agile delivery methodologies.
* Experience working with Nordic or European clients (optional if targeting Finland/Europe).

Education & Experience

* Bachelor's degree in IT, Business, or related field (or equivalent experience).
* 4-7 years' experience as a Business Analyst, preferably in IT or ServiceNow projects.

This role is ideal for candidates who can thrive in a collaborative environment and are eager to make a significant impact within their team. If you are ready to take on this exciting opportunity and contribute to the success of a forward-thinking organization, we invite you to apply today.

Here at Nelson Frank, we have an exciting full-time opportunity working for an exclusive partner in the uk.

About the Role

We're looking for an experienced ServiceNow Architect ( IRM ) to join our growing team of ServiceNow experts. As part of a trusted ServiceNow Partner, you'll play a key role in designing, implementing, and optimising Integrated Risk Management (IRM) and Governance, Risk & Compliance (GRC) solutions for our clients across multiple industries.

You'll work closely with enterprise customers, helping them transform their risk, compliance, and audit processes using the power of the Now Platform.

Key Responsibilities

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Lead and deliver ServiceNow IRM / GRC implementations, including Policy & Compliance, Risk Management, Audit, and Vendor Risk modules
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Collaborate with clients to capture requirements and translate them into effective ServiceNow solutions
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Configure and customise the ServiceNow platform to align with business and regulatory needs
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Conduct workshops, demos, and user training sessions
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Support pre-sales activities, including solution design and proposal input
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Stay current with the latest ServiceNow releases and IRM capabilities
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Contribute to best practices, templates, and accelerators within the partner organisation

Required Skills & Experience

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Proven experience delivering ServiceNow IRM / GRC solutions (at least one full implementation cycle)
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Strong understanding of risk management, compliance, and audit frameworks
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ServiceNow Certified System Administrator (CSA) - essential
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ServiceNow IRM / GRC Implementation Specialist certification - highly desirable
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Excellent communication skills, with the ability to engage both technical and business stakeholders
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UK-based, with full right to work in the UK

Nice to Have

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Experience with ServiceNow Security Operations (SecOps)



Please apply with a detailed CV to be contacted.