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Your Role

As a ServiceNow Architect, you will:

* Establish and enforce systems design and architectural standards across the delivery lifecycle.
* Act as a Design Authority, providing expert input into the design of ServiceNow-based solutions.
* Contribute to bids and proposals, presenting innovative ideas and solutions to potential clients.
* Bring thought leadership and creative problem-solving to both existing engagements and new opportunities.
* Champion equity, diversity, and inclusion in your day-to-day work



Your Skills and Experience

We're looking for someone with:

* Proven experience in ServiceNow development and architecture, with broad exposure across the Now Platform.
* Prior experience with at least one of the following modules: HRSD, SecOps, IRM, GRC.
* Strong background in designing and implementing complex ServiceNow solutions, including custom applications and integrations.
* Experience managing and administering ServiceNow in SaaS environments.
* Ability to produce and maintain Low- and High-Level Design Documentation.
* Excellent communication skills and a keen eye for detail.
* Understanding of architectural structures within both SaaS and on-premises ServiceNow environments.



Certifications (Required or Expected)

* ServiceNow Certified System Administrator (CSA)
* ServiceNow Implementation Spec

Are you a ServiceNow pro who loves shaping great employee experiences. We're looking for someone who can think big picture, dive into the technical detail when needed, and guide both clients and teams toward successful outcomes.

What You'll Be Doing

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Lead the architecture and design of HRSD solutions across modules like Case & Knowledge Management, Employee Center, Lifecycle Events, and more.
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Work closely with clients to understand their needs and turn them into scalable, practical ServiceNow solutions.
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Be the technical go-to person for the team - helping guide consultants and developers during delivery.
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Stay on top of the latest ServiceNow HRSD updates and features to keep our clients ahead of the curve.
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Make sure our designs follow best practices and deliver value - not just functionality.

What You Bring

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Hands-on experience with ServiceNow HRSD - ideally across multiple modules.
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Solid understanding of ServiceNow architecture, integrations, and platform capabilities.
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Experience leading end-to-end implementations or solution design for enterprise clients.
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Great communication skills - you can talk tech with developers and strategy with business leaders.
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Certifications like CSA, HRSD Implementation Specialist, or CAD are a big plus.
* Eligible for security clearance / ILR

Job Title: ServiceNow Business Analyst (FSM) - 6 Month Contract (Outside IR35)

Location: London (Onsite)
Contract Duration: 6 Months
Start Date: Immediate
IR35 Status: Outside IR35
Right to Work: Full UK right to work required

Job Summary:

We are looking for an experienced ServiceNow Business Analyst with Field Service Management (FSM) expertise for a 6-month contract role based onsite in London. The successful candidate will work closely with business stakeholders and technical teams to drive the implementation and enhancement of ServiceNow FSM solutions, improving field service operations and customer satisfaction.

This is an outside IR35 contract with an immediate start, requiring full right to work in the UK.

Key Responsibilities:

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Engage with business stakeholders and field service teams to gather, analyze, and document detailed requirements for ServiceNow FSM.
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Translate business needs into clear functional specifications, process flows, and user stories.
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Collaborate closely with developers, administrators, and QA to ensure FSM configurations meet business requirements.
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Support the configuration and customization of ServiceNow FSM modules including work order management, scheduling, dispatch, mobile workforce, and asset management.
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Assist in testing efforts, including test plan creation, execution, and user acceptance testing (UAT).
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Provide training support and documentation for end users.
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Facilitate effective communication between business and technical teams throughout the project lifecycle.
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Ensure compliance with project timelines and quality standards.
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Maintain up-to-date knowledge of ServiceNow FSM capabilities and industry best practices.

Candidate Requirements:

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Proven experience (3+ years) as a Business Analyst in ServiceNow FSM implementations.
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Strong understanding of Field Service Management processes.
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Experience working onsite with cross-functional teams.
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Familiarity with Agile project methodologies.
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Excellent communication, documentation, and stakeholder management skills.
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Ability to start immediately and commit to a 6-month onsite contract in London.
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Full right to work in the United Kingdom is essential.
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ServiceNow certifications (e.g., CSA, FSM Specialist) are desirable.

Additional Information:

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Contract Type: 6-month fixed term, outside IR35
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Location: Onsite, London and surrounding areas
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Start Date: Immediate
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Rate: Competitive and commensurate with experience

Nelson Frank is working with a pioneering ServiceNow partner based in the UK, dedicated to delivering exceptional client experiences. As a boutique company, their mission is to drive transformative success and rapid value realisation for clients through the ServiceNow platform, enhanced by cutting-edge AI technologies.

Role Overview-

As a Technical Consultant, you will play a vital role in implementing ServiceNow solutions. You'll support projects by assisting in client design sessions, crafting detailed user stories, and maintaining the functional integrity of the platform and associated processes.

Key Responsibilities-

* Apply your expertise in one or more ServiceNow products, with familiarity in ITSM, Secops, RiskOps, GRC and HRSD being advantageous.
* Facilitate customer workshops and lead project demonstrations using the ServiceNow platform.
* Develop clear and actionable customer requirements (user stories), including scripting and configuration across various platform modules.
* Evaluate potential ripple effects of proposed solutions on other areas within the ServiceNow ecosystem.
* Communicate effectively with clients and internal teams, assisting in the management of critical stakeholder relationships.

For more information please apply with a detailed CV!

Here at Nelson Frank, we have an exciting full-time opportunity working for an exclusive partner in the uk.

About the Role

We're looking for an experienced ServiceNow Architect ( IRM ) to join our growing team of ServiceNow experts. As part of a trusted ServiceNow Partner, you'll play a key role in designing, implementing, and optimising Integrated Risk Management (IRM) and Governance, Risk & Compliance (GRC) solutions for our clients across multiple industries.

You'll work closely with enterprise customers, helping them transform their risk, compliance, and audit processes using the power of the Now Platform.

Key Responsibilities

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Lead and deliver ServiceNow IRM / GRC implementations, including Policy & Compliance, Risk Management, Audit, and Vendor Risk modules
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Collaborate with clients to capture requirements and translate them into effective ServiceNow solutions
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Configure and customise the ServiceNow platform to align with business and regulatory needs
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Conduct workshops, demos, and user training sessions
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Support pre-sales activities, including solution design and proposal input
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Stay current with the latest ServiceNow releases and IRM capabilities
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Contribute to best practices, templates, and accelerators within the partner organisation

Required Skills & Experience

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Proven experience delivering ServiceNow IRM / GRC solutions (at least one full implementation cycle)
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Strong understanding of risk management, compliance, and audit frameworks
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ServiceNow Certified System Administrator (CSA) - essential
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ServiceNow IRM / GRC Implementation Specialist certification - highly desirable
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Excellent communication skills, with the ability to engage both technical and business stakeholders
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UK-based, with full right to work in the UK

Nice to Have

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Experience with ServiceNow Security Operations (SecOps)



Please apply with a detailed CV to be contacted.