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Job Description

Role & Responsibilities

* As a Senior ServiceNow Architect, you play a critical, technical leadership role within our ServiceNow Practice and across our client space. You are responsible for leading the design, implementation, and delivery of complex and innovative ServiceNow and cross-technology solutions. This role combines deep technical expertise with leadership capabilities to drive the success of our projects, mentor junior team members, and foster growth in our technical acumen and our service revenue.
* Solution Design and Architecture: Lead collaboration with clients, internal stakeholders, developers, and business analysts to drive requirements definition, create a shared understanding of business processes, and design robust and scalable ServiceNow and integrated technology solutions. Create certainty in the solution when there is client ambiguity, and lead the client to informed architectural sound solutions. Create detailed technical designs that align with the client's short- and long-term needs and use the capabilities of the ServiceNow platform and integration with third-party technologies effectively.
* Technical Consultation: Serve as the trusted advisor to clients, partners, and project teams, providing expert guidance on ServiceNow capabilities, customization options, integrations, and best practices. Lead the early identification and communication of potential delivery challenges and lead the design of innovative solutions to address them.
* Implementation Support: Lead collaboration with project managers, developers, and other teams to support the implementation of ServiceNow solutions. Provide technical oversight and ensure that the design is accurately translated into a functional solution. Conduct code reviews and provide constructive feedback to development teams to ensure code quality, consistency, and adherence to company standards and ServiceNow-established best practices and processes.
* Integration and Automation: Design and oversee the integration of ServiceNow with other systems and applications to create seamless work flows and automate business processes. Ensure data consistency and integrity across different platforms. Document data and integration plans, road maps, and strategies
* Performance Optimization: Design performance analysis and optimization best practices to enhance the overall efficiency and responsiveness of ServiceNow and integrated solutions across the Practice. Identify and address bottlenecks to improve system performance.
* Quality Assurance: Design quality assurance plans, testing strategies, and implementation methodologies to ensure that the technical deliverables meet quality standards and adhere to best practices.
* Resource Management: Work closely with resourcing, practice leadership, and program management to ensure that the appropriately certified, trained, and experienced resources are working on projects. Identify and communicate with Practice leadership any talent gaps and propose solutions to address the gaps.
* Project Management: Work hand-in-hand with project managers to keep projects within scope and time line. Brief practice leadership and clients on the status of projects, and support deployment registrations to maintain ServiceNow partner status.
* Security and Compliance: Design the security plan and ensure that all ServiceNow and integrated solutions adhere to security best practices and compliance requirements. Collaborate with security teams to implement robust security measures and maintain a secure environment.
* Documentation and Knowledge Sharing: Create comprehensive technical design documentation, including architecture diagrams, configurations and customization design specifications, data models, integrations, workflow specifications, and implementation guidelines. Drive contributions to the knowledge base and share best practices within the team and the Practice. Lead the sharing of knowledge across the practice, including white papers, demonstrations, and lunch and learns.
* Continuous Learning: Stay abreast of and be a leader on the latest advancements in ServiceNow and integrated technologies, tools, and industry trends. Continuously enhance your expertise to provide solutions and innovative approaches.
* Client Relationships: Build trusting relationships with clients through effective communication, by understanding their needs, and by delivering high-quality solutions that exceed their expectations. Identify their needs before they realize them and provide strong guidance that supports their desired outcomes without incurring unnecessary technical debt.
* Mentorship and coaching: Foster growth of our ServiceNow talent by targeting career pathways for teammates that align with business objectives; identify, mentor, and coach individuals ready for greater responsibilities; and tailor growth plans for those in need. Contribute to the enhancement of architectural best practices, design patterns, development frameworks, and other relevant processes.
* Strategic Relationships: Foster enduring relationships between company, the ServiceNow product and sales teams, and our clients, fostering collaboration and knowledge exchange. Facilitate collaboration and issue resolution between all parties.
* Business Strategy: Serve as the unequivocal expert in our Practice's strategic initiatives. Propose innovative solutions that utilize emerging technologies and methodologies; design the implementation framework and plans to ensure repeatable, quality, and delivery; and support marketing and sales go-to-market strategies.

Skills & Qualifications

* 8+ years of experience implementing or architecting ServiceNow solutions
* 8+ years of experience in the development, operations, and/or maintenance of integrated IT systems/applications.
* ServiceNow Certified System Administrator
* ServiceNow Certified Application Developer
* Certified in three or more additional mainline certifications, with preference for the following:

Certified Implementation Specialist (CIS) - Human Resources

CIS - Customer Service Management

CIS - IT Service Management

CIS - Discovery

CIS - Service Mapping

CIS - Application Portfolio Management

CIS - Software Asset Management

CIS - Hardware Asset Management
* Must be able to obtain a Public Trust.
* MUST RESIDE IN THE United States (U.S.) and the work MUST BE PERFORMED in the United States (U.S.), as this work is for a federal contract and laws do apply.

Benefits

* Included. Contact for details

Job Description

Role & Responsibilities

* As a Senior ServiceNow Architect, you play a critical, technical leadership role within our ServiceNow Practice and across our client space. You are responsible for leading the design, implementation, and delivery of complex and innovative ServiceNow and cross-technology solutions. This role combines deep technical expertise with leadership capabilities to drive the success of our projects, mentor junior team members, and foster growth in our technical acumen and our service revenue.
* Solution Design and Architecture: Lead collaboration with clients, internal stakeholders, developers, and business analysts to drive requirements definition, create a shared understanding of business processes, and design robust and scalable ServiceNow and integrated technology solutions. Create certainty in the solution when there is client ambiguity, and lead the client to informed architectural sound solutions. Create detailed technical designs that align with the client's short- and long-term needs and use the capabilities of the ServiceNow platform and integration with third-party technologies effectively.
* Technical Consultation: Serve as the trusted advisor to clients, partners, and project teams, providing expert guidance on ServiceNow capabilities, customization options, integrations, and best practices. Lead the early identification and communication of potential delivery challenges and lead the design of innovative solutions to address them.
* Implementation Support: Lead collaboration with project managers, developers, and other teams to support the implementation of ServiceNow solutions. Provide technical oversight and ensure that the design is accurately translated into a functional solution. Conduct code reviews and provide constructive feedback to development teams to ensure code quality, consistency, and adherence to company standards and ServiceNow-established best practices and processes.
* Integration and Automation: Design and oversee the integration of ServiceNow with other systems and applications to create seamless work flows and automate business processes. Ensure data consistency and integrity across different platforms. Document data and integration plans, road maps, and strategies
* Performance Optimization: Design performance analysis and optimization best practices to enhance the overall efficiency and responsiveness of ServiceNow and integrated solutions across the Practice. Identify and address bottlenecks to improve system performance.
* Quality Assurance: Design quality assurance plans, testing strategies, and implementation methodologies to ensure that the technical deliverables meet quality standards and adhere to best practices.
* Resource Management: Work closely with resourcing, practice leadership, and program management to ensure that the appropriately certified, trained, and experienced resources are working on projects. Identify and communicate with Practice leadership any talent gaps and propose solutions to address the gaps.
* Project Management: Work hand-in-hand with project managers to keep projects within scope and time line. Brief practice leadership and clients on the status of projects, and support deployment registrations to maintain ServiceNow partner status.
* Security and Compliance: Design the security plan and ensure that all ServiceNow and integrated solutions adhere to security best practices and compliance requirements. Collaborate with security teams to implement robust security measures and maintain a secure environment.
* Documentation and Knowledge Sharing: Create comprehensive technical design documentation, including architecture diagrams, configurations and customization design specifications, data models, integrations, workflow specifications, and implementation guidelines. Drive contributions to the knowledge base and share best practices within the team and the Practice. Lead the sharing of knowledge across the practice, including white papers, demonstrations, and lunch and learns.
* Continuous Learning: Stay abreast of and be a leader on the latest advancements in ServiceNow and integrated technologies, tools, and industry trends. Continuously enhance your expertise to provide solutions and innovative approaches.
* Client Relationships: Build trusting relationships with clients through effective communication, by understanding their needs, and by delivering high-quality solutions that exceed their expectations. Identify their needs before they realize them and provide strong guidance that supports their desired outcomes without incurring unnecessary technical debt.
* Mentorship and coaching: Foster growth of our ServiceNow talent by targeting career pathways for teammates that align with business objectives; identify, mentor, and coach individuals ready for greater responsibilities; and tailor growth plans for those in need. Contribute to the enhancement of architectural best practices, design patterns, development frameworks, and other relevant processes.
* Strategic Relationships: Foster enduring relationships between company, the ServiceNow product and sales teams, and our clients, fostering collaboration and knowledge exchange. Facilitate collaboration and issue resolution between all parties.
* Business Strategy: Serve as the unequivocal expert in our Practice's strategic initiatives. Propose innovative solutions that utilize emerging technologies and methodologies; design the implementation framework and plans to ensure repeatable, quality, and delivery; and support marketing and sales go-to-market strategies.

Skills & Qualifications

* 8+ years of experience implementing or architecting ServiceNow solutions
* 8+ years of experience in the development, operations, and/or maintenance of integrated IT systems/applications.
* ServiceNow Certified System Administrator
* ServiceNow Certified Application Developer
* Certified in three or more additional mainline certifications, with preference for the following:

Certified Implementation Specialist (CIS) - Human Resources

CIS - Customer Service Management

CIS - IT Service Management

CIS - Discovery

CIS - Service Mapping

CIS - Application Portfolio Management

CIS - Software Asset Management

CIS - Hardware Asset Management
* Must be able to obtain a Public Trust.
* MUST RESIDE IN THE United States (U.S.) and the work MUST BE PERFORMED in the United States (U.S.), as this work is for a federal contract and laws do apply.

Benefits

* Included. Contact for details

Job Description

Our client is a global leader in the health care sector, employing a large, diverse team committed to delivering innovative medical solutions. With a focus on improving lives worldwide, they work across continents to drive advancements in patient care, and their mission is supported by a strong culture of collaboration and excellence.

Their Business and Corporate Services division plays a crucial role in the governance and support of a wide range of technologies, from collaboration tools to advanced analytics and HR systems. Operating across multiple regions, this team ensures that technology solutions are managed effectively to drive business success.

They are currently seeking a product owner to take on a key leadership role within their global team. The position offers the opportunity to work in an international environment with flexibility regarding location in Europe.

Key Responsibilities:

* Lead product ownership for non-IT ServiceNow business applications, including modules such as SPM/PPM, HRSD, and AppEngine.
* Oversee the design, cost estimation, and delivery of ServiceNow-related solutions, managing projects throughout their lifecycle-from setup and requirements gathering to testing and reporting.
* Collaborate with external vendors and stakeholders to ensure smooth project execution, while guiding and motivating the project team.
* Ensure operational stability and service agreements for business applications, working closely with third-party suppliers.
* Align processes with platform owners and coordinate activities with external partners.

Candidate Profile:

* Strong IT background, with hands-on experience in ServiceNow (Developer, Architect, or Technical PM roles preferred).
* Deep understanding of ServiceNow architecture and modules, including App Engine and HRSD. Certifications in ServiceNow are a plus.
* Proven track record in leading teams, including remote and offshore members.
* Experience with both agile and traditional project management methodologies, particularly in requirements engineering and documentation.
* Excellent communication and presentation skills in English; additional language skills are an advantage.
* Expertise in vendor and stakeholder management, with proficiency in tools such as MS Office, Confluence, and Jira.

Our client embraces diversity and encourages applications from individuals of all backgrounds, welcoming people regardless of gender, age, nationality, disability, or orientation.

If you are looking for a challenging role within a dynamic, international organization, please submit your application along with your salary expectations.

Head of Power Platform - London or Manchester based 📍

Are you an experienced leader in the Power Platform space, ready to take charge of a high-impact role? Nigel Frank are working closely with a leading UK business, who are seeking a visionary Head of Power Platform to join their high performing team. This position can be based in either London or Manchester on a hybrid working pattern.

Role Overview:

As the Head of Power Platform, you will be responsible for overseeing the development and implementation of solutions using Microsoft's Power Platform suite, including Power Apps, Power Automate, Power BI, and Power Virtual Agents. You'll work closely with senior leadership and stakeholders to align platform strategies with business objectives, ensuring efficient, scalable, and secure solutions.

Key Responsibilities:

* Lead the Power Platform strategy across the organization, driving digital transformation and process automation.
* Oversee the development, deployment, and maintenance of applications built on Power Platform.
* Collaborate with stakeholders to define technical requirements, ensuring alignment with business goals.
* Build and manage a team of Power Platform developers, architects, and consultants.
* Ensure best practices in governance, security, and scalability across Power Platform implementations.
* Identify opportunities for innovation and drive continuous improvement within the platform.
* Stay updated on the latest advancements in Microsoft technologies and guide the team in adopting cutting-edge features.

What You Bring:

* Extensive experience with Power Platform (Power Apps, Power Automate, Power BI).
* Strong leadership skills, with a proven track record of managing technical teams.
* In-depth knowledge of Microsoft Dynamics 365 and integration with the Power Platform.
* Expertise in process automation, data integration, and application lifecycle management.
* Excellent communication and stakeholder engagement skills, with the ability to influence at all levels.
* A strategic mindset with the ability to translate business needs into technical solutions.
* Familiarity with Azure and cloud services is a plus.

Benefits:

* Competitive salary package.
* Hybrid working options, with offices in London or Manchester.
* Opportunity to lead a high-performing team within a forward-thinking, innovative environment.
* Continuous professional development, including Microsoft certifications.
* Be part of a world-class organization driving digital transformation on a global scale.

If you would like to find out more, please email e.goodsell@nigelfrank.com

Microsoft Dynamics 365 CE Developer- London

As a Senior Power Platform Developer, you will lead the development, implementation, and maintenance of Microsoft Power Platform solutions, including Power Apps, Power Automate, Power Pages, SharePoint, Azure logic appsand Dynamics 365 CE. You will also be able to utilise your experience of other development languages to ensure seamless integration with the existing NMC technical landscape. The role involves collaborating with internal and external stakeholders to design robust, scalable solutions that meet business needs, while ensuring adherence to best practices in development, governance, and security.

Requirements:

* Strong understanding of Power Platform architecture, solution design, and integration with other systems (e.g., SharePoint, Dynamics 365, Azure, etc.).Experience in automating business processes using Power Automate and designing custom apps with Power Apps.
* Extensive experience developing solutions within the Microsoft Power Platform: Power Pages, Dynamcis 365 Field Service, Sales, Marketing and Customer Service
* Power Platform experience (Dataverse, Model-Driven Apps, Power Automate, Plugins Development Experience troubleshooting, optimising, and maintaining existing Power Platform applications.

Responsibilities:

* Provide strong leadership and direction and keep performance improvement under review and ensure that performance targets are met.
* Facilitate and support the teams to enable them to achieve the department or directorate's objectives.
* Manage issues relating to conduct and capability, ensuring that such issues are dealt with in a focused and timely manner.
* Comply with the principles of risk management in relation to individual and corporate responsibilities.

You must be able to be on-site 2 days a week in London.

For more information please email e.goodsell@nigelfrank.com or 0203 826 66 78

Job Title: Power Platform Developer
📍 Location: Hybrid (London-based)
💰 Salary: Up to £70,000

Nigel Frank are excited to be working with a leading medical company. Our client is looking for an experienced Power Platform Developer to join their high performing team in London. If you're passionate about crafting cutting-edge solutions using Microsoft's Power Platform and enjoy collaborating with talented teams, this could be the perfect role for you!

Key Responsibilities:

* Build innovative solutions using Power Apps, Power Automate, and Power BI to tackle complex business challenges.
* Work closely with teams to gather requirements and turn them into technical solutions.
* Create custom connectors to seamlessly connect various systems within the organization.
* Keep existing Power Platform solutions running smoothly and improve where needed.
* Provide technical assistance and training to users and stakeholders.
* Stay updated with the latest Power Platform features and best practices.

Key Skills & Experience:

* Proven experience with Power Apps, Power Automate, and Power BI.
* Familiarity with Microsoft Dynamics 365 and integration with the Power Platform.
* Strong understanding of databases, data modeling, and cloud technologies.
* Experience with Power Virtual Agents and AI Builder is a bonus!
* Excellent problem-solving skills with a team-player attitude.
* Strong communication skills to explain technical ideas to non-technical folks.
* Bonus: Experience in Agile development methodologies.

What We Offer:

* 💵 Competitive salary up to £70,000
* 🏠 Hybrid working with flexibility to split time between home and the office
* 📚 Opportunities for growth and professional development
* 🏥 Private healthcare, pension scheme, and more benefits
* 💡 An innovative and collaborative company culture

How to Apply:
📧 Send your CV to e.goodsell@nigelfrank.com or apply directly to this advert!

Role & Responsibilities

* You will provide consulting services and hands-on delivery of the technical aspects of ServiceNow implementations across a portfolio of client projects to ensure a positive and value-add experience for our clients in every interaction.

* Providing ServiceNow development capability on client implementations, ensuring continuous alignment to Now Create methodology and ServiceNow best practices across the EMEA region (and beyond)

* Translating spoken and unspoken requirements into user stories and then into solutions to delight ServiceNow users around the world

Experience

* Expertise in crafting ServiceNow solutions to solve business problems

* Experience in ServiceNow scripting using JavaScript including Business Rules, Client Scripts, and UI Actions

* Interest in the latest ServiceNow scripting using JavaScript including Business Rules, Client Scripts, and UI Actions

* Ideally a subject expert of one or more core ServiceNow modules such as Sec-Ops, Vulnerability Response, Security Incident Response, GRC Risk & compliance implementation, Vendor Risk Implementation, Audit Management Implementation



Benefits

* Fully remote working structure (UK based)

* Up to 80,000 (DOE)

* A supportive environment and give you the needed training to succeed in your role and to develop your career

Role Description:



The candidate will be responsible for:



*

Driving accuracy of the asset lifecycle stage in the Configuration Management System
*

Drive accuracy / completeness of attributes required to support ITAM processes and controls.
*

Driving improvement to 'evidenced' and 'accuracy' scores supported by Technology Asset Inventory reconciliation engine including identifying discrepancies in source data and driving remediation activity.
*

Maintaining the mapping reported asset lifecycle stage in the Configuration Management System to the lifecycle stages defined in the ITAM Standard.
*

Management of the scope asset attributes required for ITAM with directional maturity toward class-based required attributes.
*

Identification of authorized assets
*

Creating / maintaining register of IT asset inventory data quality issues.
*

Reporting / observability of IT asset data quality.
*

Develop / execute / oversee data validation processes where required.
*

Accountable for reporting availability of priorities attributes in both AMDB, CMDB.
*

Accountable for ensuring that lifecycle attributes for assets is accurate (the prioritized level 1/ level 2 attributes)
*

Support compliance and audit requirements



PREFERRED QUALIFICATIONS & EXPERIENCE

*

Bachelor degree.
*

Experience with ServiceNow
*

ITIL4 Foundations
*

ITAM/Configuration Management
*

Problem Management: Kepner-Tregoe method or 5 why's method
*

JIRA Project Management



REQUIRED SKILLS

*

Knowledge of ServiceNow, SharePoint, PowerBI and JIRA for tracking and reporting on team activities.
*

Strong written/verbal communication skills
*

Strong Client (Internal) Management & Stakeholder Management Skills
*

Strong Data Analytical skills with ability to digest requirements, share feedback and identify opportunities for improvement.
*

Ability to set and meet deadlines.
*

Excellent attention to details with ability to identify data trends and patterns.
*

Strong sense of ownership and accountability; should be able to act independently.
*

Ability to work as part of a multi-region distributed team.
*

Individual must be able to multi-task effectively.
*

Evaluating changes and updates to source production systems.



DESIRED SKILLS



*

Critical Thinking/Problem Solving
*

Systems Thinking/Solution Design
*

Institutional knowledge of MS IT processes and systems
*

Excellent written and verbal communication
*

ServiceNow report building
*

ServiceNow Performance Analytics
*

Power BI report building
*

ITAM/CMDB implementation