Your current job search

* Melbourne OR Canberra location (Hybrid working model)
* Multiple positions available, immediate start - Permanent OR Daily-Rate Contract
* Global organisation working on projects in the federal government space and a number of other sectors.



About the company:

Nelson Frank in collaboration with our client who are a reputable global organisation are on the lookout for multiple ServiceNow Developers to join the team for their upcoming projects in 2024. You will need to an in-depth of knowledge of ITOM Discovery (including troubleshooting) and ServiceNow integration experience.



Responsibilities:

* Contribute to the design, implementation, and deployment of ServiceNow ITOM solutions
* Configure and customize ServiceNow ITOM modules, including Discovery, Service Mapping, Event Management, and Operational Intelligence
* Support SerivceNow implementation projects by developing technical specifications, workflows, and integration requirements
* Stay updated with the latest ServiceNow trends, features, and releases, and recommend enhancements or new functionalities to the projects.

Key Skills:

* Proficiency working with ServiceNow with a focus on ITOM implementations, Service Mapping and Discovery modules.
* Highly regarded if you hold Implementation Specialist certifications in ITSM and ITOM
* Background in IT Service Management (ITSM) processes and frameworks (ITIL, COBIT, etc.).
* Fluency in the design and configuration of ITOM solutions with ServiceNow.
* Exposure with operations and infrastructure management concepts, including network devices, servers, databases, and cloud environments.
* Experience with ServiceNow CMDB and integration with third-party tools and systems.



Applicants must hold or be eligible for a current NV1 Security Clearance to be considered for this opportunity.

This position is interviewing now and is available for an immediate start.

Tim Dickens
t.dickens@nelsonfrank.com
https://www.linkedin.com/in/tim-dickens-47593b222/

ServiceNow Technical Consultant - up to £85,000 - Remote (UK Based)

I'm currently working with a ServiceNow Partner who are looking to grow their team of ServiceNow Consultant's that specialise in SecOps and GRC. If you're bored of your everyday ITSM projects then this would be a great opportunity for you to diversify the everyday work you're doing and gain more exposure to the platform.

Responsibilities:

* Showcase your ServiceNow Development experience with a number of clients ensuring you're adhering to ServiceNow best practice
* Providing your ServiceNow expertise during functional workshops
* Experience creating designs based on out-of-the-box functions and requirements
* Translating requirements into user stories

Experience:

* Consulting experience in a client facing role
* Expertise in ServiceNow Solutions and scripting
* Good presenting skills along with excellent written and verbal communication skills
* Agile delivery and project management methodologies understanding
* ServiceNow SME for a ServiceNow module

* Melbourne OR Canberra location (Hybrid working model)
* Multiple positions available, immediate start - Permanent OR Daily-Rate Contract
* Global organisation working on projects in the federal government space and a number of other sectors.



About the company:

Nelson Frank in collaboration with our client who are a reputable global organisation are on the lookout for multiple ServiceNow Developers to join the team for their upcoming projects in 2024. You will need to an in-depth of knowledge of ITOM Discovery (including troubleshooting) and ServiceNow integration experience.



Responsibilities:

* Contribute to the design, implementation, and deployment of ServiceNow ITOM solutions
* Configure and customize ServiceNow ITOM modules, including Discovery, Service Mapping, Event Management, and Operational Intelligence
* Support SerivceNow implementation projects by developing technical specifications, workflows, and integration requirements
* Stay updated with the latest ServiceNow trends, features, and releases, and recommend enhancements or new functionalities to the projects.

Key Skills:

* Proficiency working with ServiceNow with a focus on ITOM implementations, Service Mapping and Discovery modules.
* Highly regarded if you hold Implementation Specialist certifications in ITSM and ITOM
* Background in IT Service Management (ITSM) processes and frameworks (ITIL, COBIT, etc.).
* Fluency in the design and configuration of ITOM solutions with ServiceNow.
* Exposure with operations and infrastructure management concepts, including network devices, servers, databases, and cloud environments.
* Experience with ServiceNow CMDB and integration with third-party tools and systems.



Applicants must hold or be eligible for a current NV1 Security Clearance to be considered for this opportunity.

This position is interviewing now and is available for an immediate start.

Tim Dickens
t.dickens@nelsonfrank.com
https://www.linkedin.com/in/tim-dickens-47593b222/

ServiceNow Technical Consultant - up to £70,000 - UK Based

Role Overview:

You will be an experienced ServiceNow Technical Consultant with extensive knowledge across a number of modules on the ServiceNow platform. You will work with the ServiceNow team and keen to get involved with the full implementation lifecycle being specifically responsible for leading teams configuring and developing solutions.

Key Responsibilities:

You will work with colleagues to:

* Design, develop and implement workflows and processes with the ServiceNow platform
* Provide assessments and workshops to help the customer maximise their business results from the ServiceNow platform.
* Maintain system documentation which captures the solution design used for implementation.
* Strive to optimize the use of the ServiceNow platform recognising how it can be applied "out of the box" to satisfy a client requirement.
* Use your experience to provide input into the implementation and support costs for new solutions.

Essential Skills and Experience:

* Demonstrable experience in at least one of the following ServiceNow applications: Customer Service Management (CSM), Field Service Management (FSM) or IT Service Management (ITSM)
* Experience implementing solutions which require integration with other systems.
* Experience of managing or leading small teams.
* Experience in providing pre-sales support including solution shaping, estimating, resource planning, transition planning and proposal writing within a ServiceNow environment.
* Experience of business analysis (including requirements gathering and writing user stories) Strong communication skills and stakeholder management
* Experience of some of the following Scripting/APIs/Service Portal/Flow Designer, UI Builder
* Familiar with ITIL, SDLC, Prince 2, Agile, Scrum methodologies.

Desirable skills:

* Certified in ITIL V3/V4, Agile, Scrum methodologies
* Experience of creating solution which integrate with other systems
* Experience in other ServiceNow products
* Working within Public Sector or associated government organisations
* Project management and project leadership experience
* Experience of mentoring junior team members

I am working with an end customer of ServiceNow, in the telecoms sector, who is looking for a ServiceNow Product Owner. The vast majority of the work can be done remotely, but there may be very occasional travel to Essen required.



German language strongly desirable!

Job Description

* Own and manage the ServiceNow backlog and defining and prioritizing requirements
* Collaborating with internal teams to ensure the platform meets the business needs
* Communicate and prioritize product requirements for the development team to ensure that they are aligned with business's objectives
* Develop and maintain a deep understanding of ServiceNow functionality, and identify improvement opportunities
* Work with the stakeholders to define and document the user stories, cases and acceptance criteria
* Collaborate with the development team, ensuring that the user stories are effectively implemented
* Act as an SME for ServiceNow, providing support and guidance to stakeholders and end-users
* Participate in Agile ceremonies, including backlog grooming, sprint planning and reviews

Qualifications

* Bachelor's degree in Computer Science or similar field
* 3-5 years of experience as a Product Owner, preferably within a ServiceNow environment
* Strong understanding of Agile methodologies and ServiceNow best practice and standards
* Experience in prioritizing and defining requirements, and managing the product backlog
* Practical knowledge or an ITIL certification is a plus
* Experience in the telecommunications sector is a plus
* ServiceNow certifications are a plus
* Excellent communication and collaboration skills
* Ability to work independently and as part of a team

To apply please send your CV to j.craven@nelsonfrank.com

ServiceNow Developer - Full-Time (New Opportunity!)

I am currently in partnership with a boutique consultancy who are dedicated in delivering ServiceNow GRC & SecOps solutions and are looking to expand the team.

Location: Full Remote (some travel across the UK)
Salary: £65,000 -£85,000 (DOE)

Requirements:
-At least 3-5 years of ServiceNow design and development experience.
-Experience beyond ITSM into ITOM, Project Portfolio Management, HR Management.
- Ideally coming from a consulting background with strong stakeholder management experience.
-SecOps/IRM/GRC Experience would be a major bonus

If you want to find out more information, please contact me on 02038266694 or on d.landi-scarpato@nelsonfrank.com