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UK - ServiceNow Consultant - Hybrid

I'm supporting a leading consultancy that is expanding its ServiceNow capability in the UK. We're seeking ServiceNow specialists across multiple levels, from experienced consultants through to senior architects, to join a high-performing and growing practice.

Role Overview

* Contribute to or lead full lifecycle ServiceNow implementations across modules such as ITSM, ITOM, HRSD, SecOps, and CSM
* Work directly with business and technical stakeholders to shape high-quality solutions
* Support the development of best-practice frameworks and platform standards
* Mentor junior colleagues (for senior-level applicants)
* Occasional travel to client sites across the UK, with full flexibility

Requirements

* Hands-on experience with the ServiceNow platform in consulting or delivery roles
* Strong understanding of platform configuration, integrations, and delivery methodologies
* Excellent communication and stakeholder engagement skills
* Relevant ServiceNow certifications (CSA, CIS, CTA, etc.) are a strong plus

What's Offered

* Clear career progression pathways within a growing ServiceNow practice
* Flexible working arrangements
* Opportunity to deliver impactful, enterprise-scale digital transformation projects

If you're exploring your next move within the UK's ServiceNow market, I'd be happy to arrange a confidential discussion.

**Principal Technical Consultant - SecOps**
Vulnerability Response
Platform Analytics
Security Incident Response
Integrations

** Must have 5+ years of VR experience and they are CSA, CAD, and CIS-VR certified.

**Join a dynamic team dedicated to enhancing cybersecurity solutions.** We are seeking a ServiceNow - Principal Technical Consultant - SECOPS for a permanent position. In this role, you will leverage your extensive experience in Vulnerability Response, Security Incident Response, and Integrations to drive significant improvements in our security operations. You will be an integral part of a collaborative team, focusing on delivering effective security solutions tailored to our clients' needs.

**Key Responsibilities and Skills Required:**

- Over 5 years of proven experience in Vulnerability Response (VR) within ServiceNow.
- Relevant certifications, including CSA, CAD, and CIS-VR, demonstrating your expertise in the field.
- Strong background in Platform Analytics and Security Incident Response, enabling proactive management of security threats.
- Experience with integrations that enhance security workflows and facilitate efficient incident management.
- Ability to collaborate effectively with cross-functional teams to implement innovative security solutions.

If you are a skilled professional looking to make a meaningful impact in the field of cybersecurity and have the relevant experience and certifications, we encourage you to apply for this role. Your expertise will play a vital role in advancing our security operations and helping us create a safer digital environment.

LEGAL DISCLAIMER: This is not necessarily a job advertisement or posting; but may be an example of the many roles of this type that we regularly recruit for. Actual number of job vacancies and roles are subject to change

Unlock your potential as a ServiceNow Business Analyst/Business Process Consultant in a flexible, fully remote contract role. This position is an exciting opportunity for professionals looking to leverage their expertise in service management to drive impactful solutions.

Key Responsibilities and Skills Required:
- Proficient in ServiceNow platform functionalities and capabilities.
- Experience in gathering and analyzing business requirements to enhance service delivery.
- Strong problem-solving skills to identify opportunities for process improvements.
- Excellent communication skills to collaborate effectively with cross-functional teams.
- Proven ability to manage multiple priorities in a fast-paced environment.

This role is ideal for individuals who are passionate about technology and eager to contribute to effective business processes. The position also offers core benefits that prioritize your well-being.

If you are looking to make an impact within a collaborative and innovative environment, we encourage you to apply for this opportunity. Your unique skills and experiences could be just what our client needs to excel.

**Sr. Tech Consultant, RISK, Audit Management**
Policy & Compliance
Risk Management
Business Continuity Management (BCM)
Privacy Management
Continuous Authorization Management (CAM)
Third Party Risk Management (TPRM)
Integrations

**Take the lead on meaningful, high-impact projects as a Sr. Technical Consultant.** We are looking for an experienced individual to join our dedicated team in a permanent role focused on risk management. This position is ideal for a professional who thrives in a collaborative environment and seeks to contribute to critical areas such as audit management, policy compliance, and third-party risk management.

In this role, you will be responsible for:

- Overseeing audit management processes to ensure compliance with policies and regulations.
- Developing and implementing risk management strategies that enhance organizational resilience.
- Managing business continuity management (BCM) efforts to safeguard operations.
- Supporting privacy management initiatives to protect sensitive data and maintain trust.
- Leading continuous authorization management (CAM) and evaluating third-party risk management (TPRM) practices.

We invite candidates who possess a strong background in risk analysis and compliance to consider this opportunity. If you are eager to make a significant impact through your expertise in technical consulting, we encourage you to apply for the Sr. Technical Consultant position. Your contributions will help shape our organization's future success.

LEGAL DISCLAIMER: This is not necessarily a job advertisement or posting; but may be an example of the many roles of this type that we regularly recruit for. Actual number of job vacancies and roles are subject to change

Job Title: Trainer - Service Management Training (SMT) - US

Direct Hire

Remote, Hybrid, On Site: Home-based / Hybrid (US-based) - 3 days on site

Location Requirements & Travel:US-based; virtual delivery with occasional in-person training travel as needed.

Rate/Salary: TBD
Competitive salary + performance-based bonuses
- Group pension w/ employer contribution
- Comprehensive health insurance
- Death-in-service cover
- Professional development & training
- Work on cutting-edge AI & ServiceNow initiatives

Education/Seniority Required:
3+ years in training or instructional design (preferably ITSM or ServiceNow).

Certifications (Preferred or Required):
* ServiceNow CSA - desirable
* ITIL Foundation+ - desirable
* Instructional Design/Education degree - desirable
* Experience with CSDM, ITSM, ITOM - highly advantageous

Platform/Project

* Team Size & Titles: Works with ServiceNow SMEs, architects, delivery teams, client stakeholders
* Licensing Purchased vs. Implemented: Not specified
* Customization vs. OOTB: Not specified (training focused on best practices & frameworks)
* What ServiceNow Version: Not specified
* Third Party Tools Integrated: PowerPoint, e-learning tools (not fully specified)
* Project Scope:
- Design, develop, update ServiceNow/Service Management training
- Deliver virtual & in-person training
- Stakeholder analysis & engagement
- Support OCM strategies, communications, readiness assessments
- Ensure content accuracy with SMEs and feedback-driven improvements

Top 3 Company Selling Points / Culture Details

1 Work with a global ServiceNow Elite Partner on high-impact AI & ServiceNow programs
2 Strong emphasis on professional development and certifications
3 Collaborative, supportive team environment working with SMEs and architects

Candidate Prescreening Questions:

1 Do you have 3+ years in Service Management or ServiceNow-related training?
2 Have you delivered training on CSDM, ITSM, or ITOM?
3 Can you create training content (slides, exercises, assessments) from scratch?
4 Do you have experience with stakeholder analysis or stakeholder management?
5 Are you able to work US hours and travel when needed for in-person sessions?
6 Do you hold any ServiceNow or ITIL certifications?

Other Notes:

* Strong communication, facilitation, and content creation required
* Must simplify complex concepts for diverse audiences
* OCM experience (communications, readiness, impact assessments) is a major plus
* Hybrid delivery (virtual + in-person) preferred.

About the Role

The ServiceNow Platform Implementation Solution Specialist is a technical and strategic position within the Business Technology practice in the UK. This role is focused on designing, configuring, and integrating ServiceNow solutions that elevate Customer Experience, Technology Experience, and Employee Experience.

You'll play a key role in shaping seamless, end-to-end workflows that enhance productivity and satisfaction for both customers and employees. Success in this role requires a strong understanding of what drives exceptional customer experiences across marketing, sales, and commerce, as well as how impactful employee experiences are built around critical moments such as onboarding, daily work, and career development.

What You'll Do

Technical Development
Design and deliver ServiceNow workflow solutions across multiple domains, including:

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Customer Experience: Customer Service Management (CSM), Field Service Management, Customer Service Portal
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Technology Experience: IT Service Management (ITSM), IT Operations Management (ITOM), IT Asset Management (ITAM)
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Employee Experience: HR Service Delivery (HRSD), Employee Onboarding and Transitions, Workplace Service Delivery

User Experience
Leverage ServiceNow's Experience Layer to create modern, intuitive user experiences:

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Configure and enhance the Next Experience UI for seamless, tailored interactions
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Use UI Builder and Service Portal to develop role-based dashboards and customized workflows aligned to client needs

Integration & Data Management

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Integrate ServiceNow with external systems such as CRMs, HR platforms, and eCommerce solutions using REST/SOAP APIs and IntegrationHub
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Manage data migrations and ensure consistency across ServiceNow modules and external systems
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Work with workflow data fabric and RaptorDB to maintain data integrity and performance

Skills & Experience

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ServiceNow Expertise: Proven experience delivering solutions across Customer, Technology, and Employee Experience workflows
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Customer & Employee Insight:

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Strong understanding of customer journey optimization across marketing, sales, and commerce
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In-depth knowledge of the employee lifecycle, including onboarding, productivity, and talent development

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Technical Skills: Proficiency in JavaScript, HTML, CSS, and ServiceNow tools such as Glide API, Flow Designer, and IntegrationHub
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Integration Experience: Demonstrated ability to build end-to-end workflows by integrating ServiceNow with external systems
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Collaboration & Communication: Ability to translate technical solutions into clear business value and work effectively with cross-functional teams
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Problem Solving: Analytical mindset with a passion for troubleshooting complex challenges and delivering innovative solutions

Security Clearance

Baseline Personnel Security Standard (BPSS) clearance is required for this role.

There are no nationality or residency restrictions; however, candidates who have lived outside the UK within the last three years may be subject to additional checks. Throughout the recruitment process, you will be asked questions related to BPSS eligibility, including (but not limited to) residency and nationality.

ServiceNow Senior Consultant

Location: Tokyo, Japan
Language: Japanese & English (Bilingual)



Role Overview

An international consulting organisation is seeking an experienced ServiceNow Senior Consultant to support enterprise ServiceNow implementations in Japan. This role involves close collaboration with Japanese clients and global delivery teams, requiring strong technical capability, clear communication, and cultural awareness.



Language Requirements

*

Japanese proficiency at JLPT N2 or above
*

Candidates with N3 or advanced business-level Japanese may be considered on a case-by-case basis, where strong technical expertise and experience working with Japanese clients can be demonstrated
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Business-level or fluent English required
*

Open to both native and non-native Japanese speakers



Key Responsibilities

*

Design, configure, and implement ServiceNow solutions based on business requirements
*

Deliver and support core ITSM modules including Incident, Problem, Change, CMDB, Asset, and Service Catalog
*

Configure workflows, UI policies, business rules, client scripts, and integrations
*

Support platform upgrades and ongoing optimisation in line with ServiceNow best practices
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Work directly with Japanese stakeholders to gather requirements and provide technical guidance
*

Collaborate with offshore and global teams where required
*

Produce clear technical and functional documentation



Required Experience

*

3+ years of hands-on ServiceNow experience (development, administration, or consulting)
*

Strong understanding of ITIL processes and ITSM
*

Experience with JavaScript / GlideScript, HTML/CSS
*

Experience delivering solutions in client-facing environments
*

ServiceNow CSA certification or higher preferred
*

Ability to work independently and manage multiple tasks effectively



Preferred Experience

*

Exposure to HRSD, CSM, or ITOM
*

Experience with Flow Designer and App Engine Studio
*

Experience working within offshore-onsite or global delivery models
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Familiarity with Agile/Scrum delivery



Application

This opportunity is suitable for candidates currently based in Japan or those eligible to work in Japan with strong Japanese language capability.



If you are interested, please apply via this advertisement or contact Tim Dickens directly at t.dickens@nelsonfrank.com for a confidential discussion.

Germany - ServiceNow Consultants to Architects (Confidential Consultancy)

I'm recruiting on behalf of a well-established consultancy that is continuing to invest in and scale its ServiceNow practice across Germany. We're hiring ServiceNow experts from mid-level consultants through to senior architects to support a growing portfolio of enterprise clients.

Role Overview

* Participate in or lead complex ServiceNow implementations across modules such as ITSM, ITOM, HRSD, SecOps, and CSM
* Analyse business needs and design effective technical solutions aligned with best practice
* Contribute to architecture standards, delivery processes, and solution governance
* Support and mentor junior team members (senior roles)
* Occasional but flexible travel to client locations within Germany

Requirements

* Proven experience delivering ServiceNow projects - configuration, implementation, or architecture
* Solid understanding of ServiceNow capabilities, platform design, and delivery methodologies
* Strong communication skills and comfort working with both business and technical stakeholders
* Certifications such as CSA, CIS, or CTA are advantageous

What's Offered

* Flexible working and hybrid options
* Career growth from consultant through to lead/architect positions
* High-value, enterprise-scale ServiceNow project work

If you'd like to discuss these opportunities confidentially, feel free to reach out.

An established ServiceNow Elite Partner is continuing to scale its ANZ practice and is looking to bring on an experienced Senior ServiceNow Technical Consultant to work across a wide range of enterprise and public sector engagements.

This is a chance to step into a senior, hands-on role where you will influence solution design, mentor others, and work on meaningful, end-to-end ServiceNow deliveries rather than pure BAU work.



Why consider this role?

*

Rapidly growing ServiceNow practice with diverse customers and projects
*

Hybrid working model with genuine flexibility
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Strong emphasis on technical excellence and quality delivery
*

Clear investment in career progression, certifications, and upskilling
*

Supportive, collaborative consulting environment
*

Long-term pipeline of complex ServiceNow programs



The Role

As a Senior ServiceNow Technical Consultant, you will play a key role across both technical delivery and client engagement. This position blends deep platform expertise with consulting capability and suits someone who enjoys solving complex problems, influencing outcomes, and working closely with customers and delivery teams.

You will work across multiple ServiceNow modules and be involved from early-stage design through to build, integration, and go-live.



What you will be responsible for

*

Designing and delivering ServiceNow solutions across various ServiceNow modules
*

Building integration's using REST APIs, scripting, and custom development where required
*

Providing technical leadership during discovery, scoping, estimation, and solution design
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Contributing to architecture decisions to ensure solutions are scalable and fit for purpose
*

Maintaining delivery artefacts, documentation, and technical standards
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Acting as a trusted technical advisor during client workshops and stakeholder sessions



What we are looking for

*

5+ years' experience delivering end-to-end ServiceNow solutions
*

Strong background in ServiceNow development and integrations
*

Solid skills in JavaScript, HTML, and CSS
*

Broad module ServiceNow exposure with ITSM essential
*

Confident customer-facing consultant with strong communication skills
*

Background in a consulting, systems integrator, or managed services environment preferred
*

Relevant certifications such as ServiceNow CSA, CIS, ITIL, or similar



What is on offer

*

Join a high-performing ServiceNow partner with a strong industry reputation
*

Exposure to varied and complex client environments
*

Flexible working across home and office
*

Structured learning pathways with certifications funded
*

Competitive salary package of $135,000 to $145,000 plus Super, bonus incentives, and allowances
*

Additional benefits including lifestyle perks, social events, and monthly early finishes.



Reach out to t.dickens@nelsonfrank.com to apply!

**ServiceNow - Sr. Business Process Consultant - SECOPS**
Vulnerability Response
Platform Analytics
Security Incident Response
Integrations
** Must have 5+ years of VR experience and they are CSA, CAD, and CIS-VR certified.

Be part of a forward-thinking environment focused on security operations excellence.

We are seeking a dedicated and experienced ServiceNow - Sr. Business Process Consultant specializing in SECOPS to enhance our vulnerability response and security incident management capabilities. This permanent role is ideal for candidates who possess substantial experience in vulnerability response, security analytics, and integrations, along with the necessary certifications. You will work in a collaborative environment where your expertise will directly impact our security operations processes and outcomes.

**Key Responsibilities and Skills Required:**

- Over 5 years of hands-on experience with ServiceNow Vulnerability Response.
- Proven expertise in Security Incident Response and effective platform analytics.
- Strong knowledge of integrations within ServiceNow for enhanced security processes.
- Certified in CSA (Certified System Administrator), CAD (Certified Application Developer), and CIS-VR (Certified Implementation Specialist - Vulnerability Response).
- Ability to collaborate effectively with cross-functional teams while maintaining a focus on security best practices.

If you are a qualified professional looking to make a meaningful impact in a challenging and rewarding role, we encourage you to apply for this position. Join us in driving excellence in security operations.

LEGAL DISCLAIMER: This is not necessarily a job advertisement or posting; but may be an example of the many roles of this type that we regularly recruit for. Actual number of job vacancies and roles are subject to change