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Unlock your potential as a ServiceNow Business Analyst/Business Process Consultant in a flexible, fully remote contract role. This position is an exciting opportunity for professionals looking to leverage their expertise in service management to drive impactful solutions.

Key Responsibilities and Skills Required:
- Proficient in ServiceNow platform functionalities and capabilities.
- Experience in gathering and analyzing business requirements to enhance service delivery.
- Strong problem-solving skills to identify opportunities for process improvements.
- Excellent communication skills to collaborate effectively with cross-functional teams.
- Proven ability to manage multiple priorities in a fast-paced environment.

This role is ideal for individuals who are passionate about technology and eager to contribute to effective business processes. The position also offers core benefits that prioritize your well-being.

If you are looking to make an impact within a collaborative and innovative environment, we encourage you to apply for this opportunity. Your unique skills and experiences could be just what our client needs to excel.

**Principal Technical Consultant - SecOps**
Vulnerability Response
Platform Analytics
Security Incident Response
Integrations

** Must have 5+ years of VR experience and they are CSA, CAD, and CIS-VR certified.

**Join a dynamic team dedicated to enhancing cybersecurity solutions.** We are seeking a ServiceNow - Principal Technical Consultant - SECOPS for a permanent position. In this role, you will leverage your extensive experience in Vulnerability Response, Security Incident Response, and Integrations to drive significant improvements in our security operations. You will be an integral part of a collaborative team, focusing on delivering effective security solutions tailored to our clients' needs.

**Key Responsibilities and Skills Required:**

- Over 5 years of proven experience in Vulnerability Response (VR) within ServiceNow.
- Relevant certifications, including CSA, CAD, and CIS-VR, demonstrating your expertise in the field.
- Strong background in Platform Analytics and Security Incident Response, enabling proactive management of security threats.
- Experience with integrations that enhance security workflows and facilitate efficient incident management.
- Ability to collaborate effectively with cross-functional teams to implement innovative security solutions.

If you are a skilled professional looking to make a meaningful impact in the field of cybersecurity and have the relevant experience and certifications, we encourage you to apply for this role. Your expertise will play a vital role in advancing our security operations and helping us create a safer digital environment.

LEGAL DISCLAIMER: This is not necessarily a job advertisement or posting; but may be an example of the many roles of this type that we regularly recruit for. Actual number of job vacancies and roles are subject to change

Unlock the potential of your consulting expertise in a rewarding remote role focused on ServiceNow solutions.

Our client is seeking a skilled Functional/ Business Consultant to deliver innovative business solutions. This is an opportunity to make a significant impact while working collaboratively with a growing team.

Key skills required:
- Proficiency in ServiceNow platform and its modules.
- Strong analytical and problem-solving abilities.
- Excellent communication skills for stakeholder engagement.
- Experience in business process analysis and improvement.
- Ability to work independently and manage multiple projects.

This position is ideal for candidates who thrive in a remote work environment and possess a passion for continuous improvement and collaboration. Your expertise will help shape the future of business operations, driving efficiency and fostering innovation.

If you are ready to take on this exciting challenge and contribute to impactful projects, we encourage you to apply for this role. Embrace the opportunity to grow and make a difference in the field of business consultancy.

Job Title: ServiceNow Technical Consultant
Location: London (Hybrid/Remote options depending on client needs)
Contract Length: 6-12 Months

Overview:
We are seeking an experienced ServiceNow Technical Consultant to support the delivery of ServiceNow implementations and enhancements across one or more client engagements. This role will suit a hands-on consultant who can work across the full delivery lifecycle, from design through to build and deployment.

Key Responsibilities:

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Design and deliver technical ServiceNow solutions aligned to client requirements
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Configure and customise the ServiceNow platform, including workflows, business rules, client scripts, UI policies, and integrations
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Provide technical leadership and guidance during implementations and upgrades
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Translate functional requirements into robust technical designs
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Build and support integrations using REST/SOAP APIs and middleware where required
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Ensure solutions adhere to ServiceNow best practices and platform standards
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Support testing, UAT, deployment, and post-go-live activities
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Troubleshoot and resolve complex technical issues
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Produce technical documentation and contribute to knowledge sharing

Key Skills & Experience:

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Strong hands-on experience as a ServiceNow Technical Consultant or Senior Developer
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In-depth knowledge of ServiceNow architecture and scripting (JavaScript)
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Experience across one or more ServiceNow modules (e.g. ITSM, ITOM, HRSD, CSM)
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Proven experience delivering ServiceNow implementations in client-facing environments
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Experience with integrations, data migration, and platform configuration
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Comfortable working autonomously in a contract role

Desirable:

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ServiceNow certifications (CSA, CAD, CIS)
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Consulting or systems integrator background
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Experience working in Agile delivery environments
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Previous contract experience

Start Date: ASAP (or flexible for the right candidate)

About the Role

The ServiceNow Platform Implementation Solution Specialist is a technical and strategic position within the Business Technology practice in the UK. This role is focused on designing, configuring, and integrating ServiceNow solutions that elevate Customer Experience, Technology Experience, and Employee Experience.

You'll play a key role in shaping seamless, end-to-end workflows that enhance productivity and satisfaction for both customers and employees. Success in this role requires a strong understanding of what drives exceptional customer experiences across marketing, sales, and commerce, as well as how impactful employee experiences are built around critical moments such as onboarding, daily work, and career development.

What You'll Do

Technical Development
Design and deliver ServiceNow workflow solutions across multiple domains, including:

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Customer Experience: Customer Service Management (CSM), Field Service Management, Customer Service Portal
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Technology Experience: IT Service Management (ITSM), IT Operations Management (ITOM), IT Asset Management (ITAM)
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Employee Experience: HR Service Delivery (HRSD), Employee Onboarding and Transitions, Workplace Service Delivery

User Experience
Leverage ServiceNow's Experience Layer to create modern, intuitive user experiences:

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Configure and enhance the Next Experience UI for seamless, tailored interactions
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Use UI Builder and Service Portal to develop role-based dashboards and customized workflows aligned to client needs

Integration & Data Management

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Integrate ServiceNow with external systems such as CRMs, HR platforms, and eCommerce solutions using REST/SOAP APIs and IntegrationHub
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Manage data migrations and ensure consistency across ServiceNow modules and external systems
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Work with workflow data fabric and RaptorDB to maintain data integrity and performance

Skills & Experience

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ServiceNow Expertise: Proven experience delivering solutions across Customer, Technology, and Employee Experience workflows
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Customer & Employee Insight:

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Strong understanding of customer journey optimization across marketing, sales, and commerce
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In-depth knowledge of the employee lifecycle, including onboarding, productivity, and talent development

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Technical Skills: Proficiency in JavaScript, HTML, CSS, and ServiceNow tools such as Glide API, Flow Designer, and IntegrationHub
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Integration Experience: Demonstrated ability to build end-to-end workflows by integrating ServiceNow with external systems
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Collaboration & Communication: Ability to translate technical solutions into clear business value and work effectively with cross-functional teams
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Problem Solving: Analytical mindset with a passion for troubleshooting complex challenges and delivering innovative solutions

Security Clearance

Baseline Personnel Security Standard (BPSS) clearance is required for this role.

There are no nationality or residency restrictions; however, candidates who have lived outside the UK within the last three years may be subject to additional checks. Throughout the recruitment process, you will be asked questions related to BPSS eligibility, including (but not limited to) residency and nationality.

ServiceNow Technical Architect (m/f/d)

Location: Germany (must be based here)
Travel: Occasional client and internal travel
Employment Type: Full-time

About the Role

We are supporting an established organisation in their search for an experienced ServiceNow Technical Architect to lead the design and delivery of robust, scalable ServiceNow solutions for enterprise customers.

This role is ideal for someone who combines deep technical expertise across the ServiceNow platform with strong architecture, leadership, and customer-facing skills. You will play a key role in shaping technical direction, ensuring best practices, and supporting complex implementations.

Key Responsibilities

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Act as the technical authority for ServiceNow implementations across multiple projects
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Design end-to-end ServiceNow architectures, with a strong focus on ITSM and CSM, as well as additional modules
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Translate business and functional requirements into technical designs and solution architectures
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Define integration approaches, data models, security, and performance considerations
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Provide hands-on technical guidance to development and delivery teams
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Ensure solutions align with ServiceNow best practices, platform standards, and future scalability
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Participate in client workshops, technical discussions, and design reviews
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Support pre-sales activities where required (technical input, solution validation, estimations)
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Stay current with ServiceNow releases, capabilities, and architectural patterns

Required Experience & Skills

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Proven experience as a ServiceNow Technical Architect or senior technical lead
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Strong hands-on experience with ITSM and CSM (essential)
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Experience with additional ServiceNow modules such as ITOM, HRSD, CMDB, or custom applications
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Deep understanding of ServiceNow platform architecture, including:

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Scripting (JavaScript, Glide API)
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Integrations (REST/SOAP, MID Server)
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CMDB and data modelling
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Security and role-based access

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Experience delivering complex, enterprise-scale ServiceNow implementations
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Strong communication skills with the ability to engage both technical and non-technical stakeholders
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Comfortable working remotely with occasional travel



Please apply to find out more!

ServiceNow Senior Consultant

Location: Tokyo, Japan
Language: Japanese & English (Bilingual)



Role Overview

An international consulting organisation is seeking an experienced ServiceNow Senior Consultant to support enterprise ServiceNow implementations in Japan. This role involves close collaboration with Japanese clients and global delivery teams, requiring strong technical capability, clear communication, and cultural awareness.



Language Requirements

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Japanese proficiency at JLPT N2 or above
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Candidates with N3 or advanced business-level Japanese may be considered on a case-by-case basis, where strong technical expertise and experience working with Japanese clients can be demonstrated
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Business-level or fluent English required
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Open to both native and non-native Japanese speakers



Key Responsibilities

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Design, configure, and implement ServiceNow solutions based on business requirements
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Deliver and support core ITSM modules including Incident, Problem, Change, CMDB, Asset, and Service Catalog
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Configure workflows, UI policies, business rules, client scripts, and integrations
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Support platform upgrades and ongoing optimisation in line with ServiceNow best practices
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Work directly with Japanese stakeholders to gather requirements and provide technical guidance
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Collaborate with offshore and global teams where required
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Produce clear technical and functional documentation



Required Experience

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3+ years of hands-on ServiceNow experience (development, administration, or consulting)
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Strong understanding of ITIL processes and ITSM
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Experience with JavaScript / GlideScript, HTML/CSS
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Experience delivering solutions in client-facing environments
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ServiceNow CSA certification or higher preferred
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Ability to work independently and manage multiple tasks effectively



Preferred Experience

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Exposure to HRSD, CSM, or ITOM
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Experience with Flow Designer and App Engine Studio
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Experience working within offshore-onsite or global delivery models
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Familiarity with Agile/Scrum delivery



Application

This opportunity is suitable for candidates currently based in Japan or those eligible to work in Japan with strong Japanese language capability.



If you are interested, please apply via this advertisement or contact Tim Dickens directly at t.dickens@nelsonfrank.com for a confidential discussion.

Germany - ServiceNow Consultants to Architects (Confidential Consultancy)

I'm recruiting on behalf of a well-established consultancy that is continuing to invest in and scale its ServiceNow practice across Germany. We're hiring ServiceNow experts from mid-level consultants through to senior architects to support a growing portfolio of enterprise clients.

Role Overview

* Participate in or lead complex ServiceNow implementations across modules such as ITSM, ITOM, HRSD, SecOps, and CSM
* Analyse business needs and design effective technical solutions aligned with best practice
* Contribute to architecture standards, delivery processes, and solution governance
* Support and mentor junior team members (senior roles)
* Occasional but flexible travel to client locations within Germany

Requirements

* Proven experience delivering ServiceNow projects - configuration, implementation, or architecture
* Solid understanding of ServiceNow capabilities, platform design, and delivery methodologies
* Strong communication skills and comfort working with both business and technical stakeholders
* Certifications such as CSA, CIS, or CTA are advantageous

What's Offered

* Flexible working and hybrid options
* Career growth from consultant through to lead/architect positions
* High-value, enterprise-scale ServiceNow project work

If you'd like to discuss these opportunities confidentially, feel free to reach out.

An established ServiceNow Elite Partner is continuing to scale its ANZ practice and is looking to bring on an experienced Senior ServiceNow Technical Consultant to work across a wide range of enterprise and public sector engagements.

This is a chance to step into a senior, hands-on role where you will influence solution design, mentor others, and work on meaningful, end-to-end ServiceNow deliveries rather than pure BAU work.



Why consider this role?

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Rapidly growing ServiceNow practice with diverse customers and projects
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Hybrid working model with genuine flexibility
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Strong emphasis on technical excellence and quality delivery
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Clear investment in career progression, certifications, and upskilling
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Supportive, collaborative consulting environment
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Long-term pipeline of complex ServiceNow programs



The Role

As a Senior ServiceNow Technical Consultant, you will play a key role across both technical delivery and client engagement. This position blends deep platform expertise with consulting capability and suits someone who enjoys solving complex problems, influencing outcomes, and working closely with customers and delivery teams.

You will work across multiple ServiceNow modules and be involved from early-stage design through to build, integration, and go-live.



What you will be responsible for

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Designing and delivering ServiceNow solutions across various ServiceNow modules
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Building integration's using REST APIs, scripting, and custom development where required
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Providing technical leadership during discovery, scoping, estimation, and solution design
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Contributing to architecture decisions to ensure solutions are scalable and fit for purpose
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Maintaining delivery artefacts, documentation, and technical standards
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Acting as a trusted technical advisor during client workshops and stakeholder sessions



What we are looking for

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5+ years' experience delivering end-to-end ServiceNow solutions
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Strong background in ServiceNow development and integrations
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Solid skills in JavaScript, HTML, and CSS
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Broad module ServiceNow exposure with ITSM essential
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Confident customer-facing consultant with strong communication skills
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Background in a consulting, systems integrator, or managed services environment preferred
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Relevant certifications such as ServiceNow CSA, CIS, ITIL, or similar



What is on offer

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Join a high-performing ServiceNow partner with a strong industry reputation
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Exposure to varied and complex client environments
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Flexible working across home and office
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Structured learning pathways with certifications funded
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Competitive salary package of $135,000 to $145,000 plus Super, bonus incentives, and allowances
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Additional benefits including lifestyle perks, social events, and monthly early finishes.



Reach out to t.dickens@nelsonfrank.com to apply!

UK - ServiceNow Consultants to Architects (Confidential Consultancy)

I'm supporting a leading consultancy that is expanding its ServiceNow capability in the UK. We're seeking ServiceNow specialists across multiple levels, from experienced consultants through to senior architects, to join a high-performing and growing practice.

Role Overview

* Contribute to or lead full lifecycle ServiceNow implementations across modules such as ITSM, ITOM, HRSD, SecOps, and CSM
* Work directly with business and technical stakeholders to shape high-quality solutions
* Support the development of best-practice frameworks and platform standards
* Mentor junior colleagues (for senior-level applicants)
* Occasional travel to client sites across the UK, with full flexibility

Requirements

* Hands-on experience with the ServiceNow platform in consulting or delivery roles
* Strong understanding of platform configuration, integrations, and delivery methodologies
* Excellent communication and stakeholder engagement skills
* Relevant ServiceNow certifications (CSA, CIS, CTA, etc.) are a strong plus

What's Offered

* Highly competitive remuneration, dependent on experience and level
* Clear career progression pathways within a growing ServiceNow practice
* Flexible working arrangements
* Opportunity to deliver impactful, enterprise-scale digital transformation projects

If you're exploring your next move within the UK's ServiceNow market, I'd be happy to arrange a confidential discussion.