ServiceNow Developer - Leeds Based (twice a week)
Responsibilities:
* Collaborate with a talented team of ServiceNow professionals to deliver changes and provide support to our government client.
* Work closely with the Product Manager, Developers, and service teams to ensure the ServiceNow platform meets the evolving needs of our clients.
* Define and deliver user stories, resolve incidents, and test and promote major releases.
* Drive self-service and automation capabilities, leveraging Service Portal, Orchestration, and Integration Hub.
* Lead technical tasks related to configuration and implementation of the ServiceNow platform.
* Evaluate emerging ServiceNow technologies and define roadmaps to meet business needs.
* Troubleshoot and resolve defects following best practice principles.
* Update documentation related to incidents, changes, and designs as required.
* Lead a small team of ServiceNow developers and supporting SMEs in development and support activities.
Experience:
* Proven experience as a senior technical resource in ServiceNow platform development, particularly in areas such as CSM, ITSM, ITOM, ITAM, Integration's, WSD, and HRSD.
* Working knowledge of designing and developing APIs and web service integration's with ServiceNow.
* Hands-on experience creating self-service and automation capabilities.
* Excellent technical knowledge of ServiceNow integration using web services and other web-based technologies.
* Proficiency in coding and scripting.
* Strong analytic and problem-solving skills.
* Familiarity with ITIL processes and best practices.
* Experience in Agile software delivery methodology.
Qualifications:
* Educated to A-level standard or equivalent.
* Proven hands-on experience as a Senior ServiceNow developer.
* Experience in Agile software delivery methodology.
* Ability to understand as-is and to-be processes to deliver toolset changes.
* Contributory experience in end-to-end development activities of project enhancements, changes, and upgrades.
Core Competencies Preferred:
* Good experience with ITILv3 or 4.
* Familiarity with cloud services including SaaS, IaaS, and PaaS.
* Cloud provider experience (e.g., AWS, Azure, Google, ServiceNow).
* Experience in developing and designing technical solutions and integrations.
* Familiarity with delivery methodologies such as Agile, Scrum, Kanban, Waterfall, and Wagile.
* Strong team player with effective task management skills.
* Self-motivated and capable of working alone or in teams.
