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About the Role

We are looking for a skilled ServiceNow Business Analyst to join our team. In this role, you'll work closely with stakeholders, technical teams, and end users to gather requirements, define workflows, and ensure the successful delivery of ServiceNow solutions across ITSM, HRSD, ITAM, and CSM modules.

You will act as a bridge between business needs and technical implementation, helping organizations optimize processes, improve user experience, and achieve measurable outcomes.

Key Responsibilities

Requirements & Stakeholder Management

* Collaborate with business stakeholders to understand goals, challenges, and process requirements.
* Document functional and non-functional requirements clearly, including user stories, process flows, and acceptance criteria.
* Facilitate workshops, interviews, and feedback sessions to gather insights and validate requirements.

Process & Solution Analysis

* Analyze current business processes and identify opportunities for improvement.
* Define ServiceNow workflows and configurations that align with best practices for ITSM, HRSD, ITAM, and CSM.
* Support the design of forms, catalogs, service portals, dashboards, and reports.

Implementation Support

* Work closely with developers and technical teams to ensure requirements are understood and implemented correctly.
* Assist in testing activities, including functional testing, UAT, and defect resolution.
* Support deployment, training, and post-implementation adoption.

Reporting & Documentation

* Create clear and concise documentation for business processes, workflows, and system configurations.
* Define KPIs, metrics, and dashboards to measure process improvements and solution impact.
* Maintain knowledge repositories and provide guidance for future enhancements.

Required Skills & Experience

* ServiceNow Modules: Hands-on experience or strong knowledge of ITSM, HRSD, ITAM, and CSM.
* Business Analysis: Experience gathering requirements, documenting processes, and facilitating workshops.
* Process Knowledge: Understanding of ITIL principles and HR or customer service processes.
* Communication Skills: Ability to translate complex technical concepts into business-friendly language.
* Collaboration: Comfortable working with cross-functional teams, including developers, project managers, and stakeholders.
* Analytical Skills: Strong problem-solving abilities and attention to detail.

Desirable / Nice to Have

* ServiceNow certifications such as Certified System Administrator (CSA) or module-specific certifications (ITSM, HRSD, ITAM, CSM).
* Experience with ServiceNow reporting, dashboards, and Performance Analytics.
* Familiarity with agile delivery methodologies.
* Experience working with Nordic or European clients (optional if targeting Finland/Europe).

Education & Experience

* Bachelor's degree in IT, Business, or related field (or equivalent experience).
* 4-7 years' experience as a Business Analyst, preferably in IT or ServiceNow projects.

This role is ideal for candidates who can thrive in a collaborative environment and are eager to make a significant impact within their team. If you are ready to take on this exciting opportunity and contribute to the success of a forward-thinking organization, we invite you to apply today.

Begin your career transformation as a ServiceNow Business Analyst in Amsterdam, where innovation meets opportunity.

In this hybrid role, you will work closely with stakeholders to enhance ServiceNow solutions, ensuring seamless integration and improved user experiences. Your contributions will drive efficiency and effectiveness, making a significant impact on business outcomes.

Key responsibilities and skills include:
- Proficiency in ServiceNow configuration and development concepts to optimize platform usage.
- Strong analytical and problem-solving skills to assess requirements and deliver effective solutions.
- Excellent communication capabilities to collaborate with diverse teams and engage with stakeholders.
- Experience in creating user documentation and conducting training sessions for end-users.
- Ability to adapt and thrive in a fast-paced environment while managing multiple priorities.

This role is ideal for a motivated individual seeking to apply their skills in a collaborative atmosphere that values growth, flexibility, and continuous improvement. The position offers competitive core benefits and the chance to work one day a week at client sites.

If you are excited about leveraging your expertise in ServiceNow and contributing to meaningful projects, we encourage you to apply for this position.

Unlock your potential as a ServiceNow Business Analyst/Business Process Consultant in a flexible, fully remote contract role. This position is an exciting opportunity for professionals looking to leverage their expertise in service management to drive impactful solutions.

Key Responsibilities and Skills Required:
- Proficient in ServiceNow platform functionalities and capabilities.
- Experience in gathering and analyzing business requirements to enhance service delivery.
- Strong problem-solving skills to identify opportunities for process improvements.
- Excellent communication skills to collaborate effectively with cross-functional teams.
- Proven ability to manage multiple priorities in a fast-paced environment.

This role is ideal for individuals who are passionate about technology and eager to contribute to effective business processes. The position also offers core benefits that prioritize your well-being.

If you are looking to make an impact within a collaborative and innovative environment, we encourage you to apply for this opportunity. Your unique skills and experiences could be just what our client needs to excel.

ServiceNow Lead

We're looking for a ServiceNow Team Lead who thrives on ownership, collaboration, and delivering real business value. In this role, you'll lead the design and delivery of ServiceNow solutions that help organisations modernise their operations, improve experiences, and achieve their strategic goals.

You'll act as a trusted advisor to clients, provide technical and delivery leadership to your team, and play a key role in shaping solution strategy-all while working on complex, high-impact engagements.

What You'll Do

Be a trusted client partner

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Serve as the primary point of contact for key clients, building long-term, trusted relationships.
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Understand client objectives and challenges, translating them into ServiceNow solutions that drive measurable outcomes.
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Lead client workshops and steering meetings, confidently guiding decision-making and direction.

Lead solution design & delivery

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Own the end-to-end design, development, and implementation of ServiceNow solutions.
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Ensure solutions are scalable, secure, and aligned with ServiceNow best practices and client needs.
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Oversee integrations with existing enterprise systems to deliver seamless, end-to-end workflows.

Drive successful delivery

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Lead project planning, resourcing, and execution to deliver projects on time and within scope and budget.
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Coordinate and inspire cross-functional teams of developers, engineers, and consultants.
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Proactively manage risks and resolve challenges to keep delivery on track.

Provide technical leadership & innovation

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Stay ahead of ServiceNow roadmap updates, emerging technologies, and industry trends.
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Mentor and coach junior consultants, supporting their technical and professional growth.
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Conduct technical reviews and assessments to identify optimisation opportunities and long-term improvements.

Communicate with clarity & confidence

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Produce high-quality design documentation, implementation plans, and delivery reports.
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Present solutions, recommendations, and outcomes to senior stakeholders with clarity and confidence.
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Ensure knowledge is captured and shared to support continuous improvement.

What You'll Bring

Experience that makes a difference

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7+ years' experience in IT consulting, including at least 3 years in a leadership or senior consulting role.
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Proven success leading complex ServiceNow implementations from strategy through delivery.
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Strong experience architecting and delivering ServiceNow solutions.

Certifications

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ServiceNow Certified System Administrator (CSA)
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At least two ServiceNow mainline certifications (e.g. ITSM, ITOM, HRSD, CAD, SPM, IRM)
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Bonus: ServiceNow Certified Technical Architect (CTA)

Elevate your career as a ServiceNow CTA specializing in ITSM/ITOM. This permanent onsite role in Boston offers a unique opportunity to refine your expertise with leading-edge technologies.

As a critical member of the team, you will engage with ServiceNow products to enhance operational efficiencies and drive innovative solutions. This position is ideal for professionals seeking to make a significant impact in a collaborative environment that values diversity and encourages growth.

Key Responsibilities and Skills Required:
- Extensive experience with ServiceNow, specifically in ITSM and ITOM domains.
- Strong analytical and problem-solving skills to optimize business processes.
- Proven ability to create and maintain system documentation and workflows.
- Effective communication skills to present technical information to non-technical stakeholders.
- Experience with ITIL processes and best practices.

If you are passionate about leveraging your ServiceNow expertise to advance organizational objectives and contribute meaningfully to a supportive work culture, we encourage you to apply for this exciting opportunity. Join a forward-thinking organization that prioritizes inclusivity and professional development.

**ServiceNow - Sr. Business Process Consultant - SECOPS**
Vulnerability Response
Platform Analytics
Security Incident Response
Integrations
** Must have 5+ years of VR experience and they are CSA, CAD, and CIS-VR certified.

Be part of a forward-thinking environment focused on security operations excellence.

We are seeking a dedicated and experienced ServiceNow - Sr. Business Process Consultant specializing in SECOPS to enhance our vulnerability response and security incident management capabilities. This permanent role is ideal for candidates who possess substantial experience in vulnerability response, security analytics, and integrations, along with the necessary certifications. You will work in a collaborative environment where your expertise will directly impact our security operations processes and outcomes.

**Key Responsibilities and Skills Required:**

- Over 5 years of hands-on experience with ServiceNow Vulnerability Response.
- Proven expertise in Security Incident Response and effective platform analytics.
- Strong knowledge of integrations within ServiceNow for enhanced security processes.
- Certified in CSA (Certified System Administrator), CAD (Certified Application Developer), and CIS-VR (Certified Implementation Specialist - Vulnerability Response).
- Ability to collaborate effectively with cross-functional teams while maintaining a focus on security best practices.

If you are a qualified professional looking to make a meaningful impact in a challenging and rewarding role, we encourage you to apply for this position. Join us in driving excellence in security operations.

LEGAL DISCLAIMER: This is not necessarily a job advertisement or posting; but may be an example of the many roles of this type that we regularly recruit for. Actual number of job vacancies and roles are subject to change

**Join a dynamic team of skilled professionals in the heart of DC!** We are seeking a Cleared ServiceNow Developer with a TS/SCI clearance for a permanent role that offers the chance to engage in impactful projects within a collaborative environment. This role is ideal for an individual who values innovation and is eager to contribute to critical operations that enhance service delivery.

**Key Responsibilities:**

- Develop, configure, and customize ServiceNow applications to meet business needs.
- Collaborate with cross-functional teams to enhance system functionality and user experience.
- Implement best practices and assist in the integration of additional ServiceNow modules.
- Troubleshoot and resolve technical issues to ensure seamless service operations.
- Provide training and support to end-users to maximize platform effectiveness.

If you have a passion for ServiceNow development and are ready to make a significant contribution to a dedicated team, we encourage you to apply for this unique opportunity. Your expertise could play a vital role in shaping the future of our operations.

LEGAL DISCLAIMER: This is not necessarily a job advertisement or posting; but may be an example of the many roles of this type that we regularly recruit for. Actual number of job vacancies and roles are subject to change

Your Role

As a ServiceNow Architect, you will:

* Establish and enforce systems design and architectural standards across the delivery lifecycle.
* Act as a Design Authority, providing expert input into the design of ServiceNow-based solutions.
* Contribute to bids and proposals, presenting innovative ideas and solutions to potential clients.
* Bring thought leadership and creative problem-solving to both existing engagements and new opportunities.
* Champion equity, diversity, and inclusion in your day-to-day work



Your Skills and Experience

We're looking for someone with:

* Proven experience in ServiceNow development and architecture, with broad exposure across the Now Platform.
* Prior experience with at least one of the following modules: HRSD, SecOps, IRM, GRC.
* Strong background in designing and implementing complex ServiceNow solutions, including custom applications and integrations.
* Experience managing and administering ServiceNow in SaaS environments.
* Ability to produce and maintain Low- and High-Level Design Documentation.
* Excellent communication skills and a keen eye for detail.
* Understanding of architectural structures within both SaaS and on-premises ServiceNow environments.



Certifications (Required or Expected)

* ServiceNow Certified System Administrator (CSA)
* ServiceNow Implementation Spec

**Join a dynamic team of innovators in the heart of NYC as a ServiceNow Developer.** This permanent position offers an exciting opportunity to engage with cutting-edge technology while driving significant improvements in service management processes. Ideal candidates will thrive in a collaborative environment and be eager to contribute to impactful, high-quality projects that enhance user experience and operational efficiency.

**Key Responsibilities:**
- Design and develop custom applications and workflows within the ServiceNow platform to meet specific business needs.
- Collaborate with cross-functional teams to gather requirements and deliver effective solutions in a timely manner.
- Troubleshoot and resolve issues within the ServiceNow application, ensuring system performance and reliability.
- Maintain documentation for system design, processes, and procedures to support knowledge sharing across the team.
- Stay updated on ServiceNow features and best practices, and provide recommendations for system enhancements.

We are looking for candidates who possess:
- Strong experience in ServiceNow development and administration.
- Proficiency in JavaScript and other programming languages relevant to ServiceNow.
- Familiarity with ITIL practices and enterprise service management.
- Excellent problem-solving skills and attention to detail.

If you are ready to take on new challenges and make meaningful contributions in a forward-thinking organization, we encourage you to apply for the ServiceNow Developer position in NYC. Your skills and insights could be instrumental in shaping the future of our service management capabilities.

LEGAL DISCLAIMER: This is not necessarily a job advertisement or posting; but may be an example of the many roles of this type that we regularly recruit for. Actual number of job vacancies and roles are subject to change

**Sr. Tech Consultant, RISK, Audit Management**
Policy & Compliance
Risk Management
Business Continuity Management (BCM)
Privacy Management
Continuous Authorization Management (CAM)
Third Party Risk Management (TPRM)
Integrations

**Take the lead on meaningful, high-impact projects as a Sr. Technical Consultant.** We are looking for an experienced individual to join our dedicated team in a permanent role focused on risk management. This position is ideal for a professional who thrives in a collaborative environment and seeks to contribute to critical areas such as audit management, policy compliance, and third-party risk management.

In this role, you will be responsible for:

- Overseeing audit management processes to ensure compliance with policies and regulations.
- Developing and implementing risk management strategies that enhance organizational resilience.
- Managing business continuity management (BCM) efforts to safeguard operations.
- Supporting privacy management initiatives to protect sensitive data and maintain trust.
- Leading continuous authorization management (CAM) and evaluating third-party risk management (TPRM) practices.

We invite candidates who possess a strong background in risk analysis and compliance to consider this opportunity. If you are eager to make a significant impact through your expertise in technical consulting, we encourage you to apply for the Sr. Technical Consultant position. Your contributions will help shape our organization's future success.

LEGAL DISCLAIMER: This is not necessarily a job advertisement or posting; but may be an example of the many roles of this type that we regularly recruit for. Actual number of job vacancies and roles are subject to change