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About the Role

We are looking for a skilled ServiceNow Business Analyst to join our team. In this role, you'll work closely with stakeholders, technical teams, and end users to gather requirements, define workflows, and ensure the successful delivery of ServiceNow solutions across ITSM, HRSD, ITAM, and CSM modules.

You will act as a bridge between business needs and technical implementation, helping organizations optimize processes, improve user experience, and achieve measurable outcomes.

Key Responsibilities

Requirements & Stakeholder Management

* Collaborate with business stakeholders to understand goals, challenges, and process requirements.
* Document functional and non-functional requirements clearly, including user stories, process flows, and acceptance criteria.
* Facilitate workshops, interviews, and feedback sessions to gather insights and validate requirements.

Process & Solution Analysis

* Analyze current business processes and identify opportunities for improvement.
* Define ServiceNow workflows and configurations that align with best practices for ITSM, HRSD, ITAM, and CSM.
* Support the design of forms, catalogs, service portals, dashboards, and reports.

Implementation Support

* Work closely with developers and technical teams to ensure requirements are understood and implemented correctly.
* Assist in testing activities, including functional testing, UAT, and defect resolution.
* Support deployment, training, and post-implementation adoption.

Reporting & Documentation

* Create clear and concise documentation for business processes, workflows, and system configurations.
* Define KPIs, metrics, and dashboards to measure process improvements and solution impact.
* Maintain knowledge repositories and provide guidance for future enhancements.

Required Skills & Experience

* ServiceNow Modules: Hands-on experience or strong knowledge of ITSM, HRSD, ITAM, and CSM.
* Business Analysis: Experience gathering requirements, documenting processes, and facilitating workshops.
* Process Knowledge: Understanding of ITIL principles and HR or customer service processes.
* Communication Skills: Ability to translate complex technical concepts into business-friendly language.
* Collaboration: Comfortable working with cross-functional teams, including developers, project managers, and stakeholders.
* Analytical Skills: Strong problem-solving abilities and attention to detail.

Desirable / Nice to Have

* ServiceNow certifications such as Certified System Administrator (CSA) or module-specific certifications (ITSM, HRSD, ITAM, CSM).
* Experience with ServiceNow reporting, dashboards, and Performance Analytics.
* Familiarity with agile delivery methodologies.
* Experience working with Nordic or European clients (optional if targeting Finland/Europe).

Education & Experience

* Bachelor's degree in IT, Business, or related field (or equivalent experience).
* 4-7 years' experience as a Business Analyst, preferably in IT or ServiceNow projects.

This role is ideal for candidates who can thrive in a collaborative environment and are eager to make a significant impact within their team. If you are ready to take on this exciting opportunity and contribute to the success of a forward-thinking organization, we invite you to apply today.

Begin your career transformation as a ServiceNow Business Analyst in Amsterdam, where innovation meets opportunity.

In this hybrid role, you will work closely with stakeholders to enhance ServiceNow solutions, ensuring seamless integration and improved user experiences. Your contributions will drive efficiency and effectiveness, making a significant impact on business outcomes.

Key responsibilities and skills include:
- Proficiency in ServiceNow configuration and development concepts to optimize platform usage.
- Strong analytical and problem-solving skills to assess requirements and deliver effective solutions.
- Excellent communication capabilities to collaborate with diverse teams and engage with stakeholders.
- Experience in creating user documentation and conducting training sessions for end-users.
- Ability to adapt and thrive in a fast-paced environment while managing multiple priorities.

This role is ideal for a motivated individual seeking to apply their skills in a collaborative atmosphere that values growth, flexibility, and continuous improvement. The position offers competitive core benefits and the chance to work one day a week at client sites.

If you are excited about leveraging your expertise in ServiceNow and contributing to meaningful projects, we encourage you to apply for this position.

Unlock your potential as a ServiceNow Business Analyst/Business Process Consultant in a flexible, fully remote contract role. This position is an exciting opportunity for professionals looking to leverage their expertise in service management to drive impactful solutions.

Key Responsibilities and Skills Required:
- Proficient in ServiceNow platform functionalities and capabilities.
- Experience in gathering and analyzing business requirements to enhance service delivery.
- Strong problem-solving skills to identify opportunities for process improvements.
- Excellent communication skills to collaborate effectively with cross-functional teams.
- Proven ability to manage multiple priorities in a fast-paced environment.

This role is ideal for individuals who are passionate about technology and eager to contribute to effective business processes. The position also offers core benefits that prioritize your well-being.

If you are looking to make an impact within a collaborative and innovative environment, we encourage you to apply for this opportunity. Your unique skills and experiences could be just what our client needs to excel.

ServiceNow Lead

We're looking for a ServiceNow Team Lead who thrives on ownership, collaboration, and delivering real business value. In this role, you'll lead the design and delivery of ServiceNow solutions that help organisations modernise their operations, improve experiences, and achieve their strategic goals.

You'll act as a trusted advisor to clients, provide technical and delivery leadership to your team, and play a key role in shaping solution strategy-all while working on complex, high-impact engagements.

What You'll Do

Be a trusted client partner

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Serve as the primary point of contact for key clients, building long-term, trusted relationships.
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Understand client objectives and challenges, translating them into ServiceNow solutions that drive measurable outcomes.
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Lead client workshops and steering meetings, confidently guiding decision-making and direction.

Lead solution design & delivery

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Own the end-to-end design, development, and implementation of ServiceNow solutions.
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Ensure solutions are scalable, secure, and aligned with ServiceNow best practices and client needs.
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Oversee integrations with existing enterprise systems to deliver seamless, end-to-end workflows.

Drive successful delivery

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Lead project planning, resourcing, and execution to deliver projects on time and within scope and budget.
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Coordinate and inspire cross-functional teams of developers, engineers, and consultants.
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Proactively manage risks and resolve challenges to keep delivery on track.

Provide technical leadership & innovation

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Stay ahead of ServiceNow roadmap updates, emerging technologies, and industry trends.
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Mentor and coach junior consultants, supporting their technical and professional growth.
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Conduct technical reviews and assessments to identify optimisation opportunities and long-term improvements.

Communicate with clarity & confidence

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Produce high-quality design documentation, implementation plans, and delivery reports.
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Present solutions, recommendations, and outcomes to senior stakeholders with clarity and confidence.
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Ensure knowledge is captured and shared to support continuous improvement.

What You'll Bring

Experience that makes a difference

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7+ years' experience in IT consulting, including at least 3 years in a leadership or senior consulting role.
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Proven success leading complex ServiceNow implementations from strategy through delivery.
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Strong experience architecting and delivering ServiceNow solutions.

Certifications

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ServiceNow Certified System Administrator (CSA)
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At least two ServiceNow mainline certifications (e.g. ITSM, ITOM, HRSD, CAD, SPM, IRM)
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Bonus: ServiceNow Certified Technical Architect (CTA)

Elevate your career as a ServiceNow CTA specializing in ITSM/ITOM. This permanent onsite role in Boston offers a unique opportunity to refine your expertise with leading-edge technologies.

As a critical member of the team, you will engage with ServiceNow products to enhance operational efficiencies and drive innovative solutions. This position is ideal for professionals seeking to make a significant impact in a collaborative environment that values diversity and encourages growth.

Key Responsibilities and Skills Required:
- Extensive experience with ServiceNow, specifically in ITSM and ITOM domains.
- Strong analytical and problem-solving skills to optimize business processes.
- Proven ability to create and maintain system documentation and workflows.
- Effective communication skills to present technical information to non-technical stakeholders.
- Experience with ITIL processes and best practices.

If you are passionate about leveraging your ServiceNow expertise to advance organizational objectives and contribute meaningfully to a supportive work culture, we encourage you to apply for this exciting opportunity. Join a forward-thinking organization that prioritizes inclusivity and professional development.

**ServiceNow - Sr. Business Process Consultant - SECOPS**
Vulnerability Response
Platform Analytics
Security Incident Response
Integrations
** Must have 5+ years of VR experience and they are CSA, CAD, and CIS-VR certified.

Be part of a forward-thinking environment focused on security operations excellence.

We are seeking a dedicated and experienced ServiceNow - Sr. Business Process Consultant specializing in SECOPS to enhance our vulnerability response and security incident management capabilities. This permanent role is ideal for candidates who possess substantial experience in vulnerability response, security analytics, and integrations, along with the necessary certifications. You will work in a collaborative environment where your expertise will directly impact our security operations processes and outcomes.

**Key Responsibilities and Skills Required:**

- Over 5 years of hands-on experience with ServiceNow Vulnerability Response.
- Proven expertise in Security Incident Response and effective platform analytics.
- Strong knowledge of integrations within ServiceNow for enhanced security processes.
- Certified in CSA (Certified System Administrator), CAD (Certified Application Developer), and CIS-VR (Certified Implementation Specialist - Vulnerability Response).
- Ability to collaborate effectively with cross-functional teams while maintaining a focus on security best practices.

If you are a qualified professional looking to make a meaningful impact in a challenging and rewarding role, we encourage you to apply for this position. Join us in driving excellence in security operations.

LEGAL DISCLAIMER: This is not necessarily a job advertisement or posting; but may be an example of the many roles of this type that we regularly recruit for. Actual number of job vacancies and roles are subject to change

Here at Nelson Frank, we have an exciting full-time opportunity working for an exclusive partner in the uk.

About the Role

We're looking for an experienced ServiceNow Architect ( IRM ) to join our growing team of ServiceNow experts. As part of a trusted ServiceNow Partner, you'll play a key role in designing, implementing, and optimising Integrated Risk Management (IRM) and Governance, Risk & Compliance (GRC) solutions for our clients across multiple industries.

You'll work closely with enterprise customers, helping them transform their risk, compliance, and audit processes using the power of the Now Platform.

Key Responsibilities

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Lead and deliver ServiceNow IRM / GRC implementations, including Policy & Compliance, Risk Management, Audit, and Vendor Risk modules
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Collaborate with clients to capture requirements and translate them into effective ServiceNow solutions
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Configure and customise the ServiceNow platform to align with business and regulatory needs
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Conduct workshops, demos, and user training sessions
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Support pre-sales activities, including solution design and proposal input
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Stay current with the latest ServiceNow releases and IRM capabilities
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Contribute to best practices, templates, and accelerators within the partner organisation

Required Skills & Experience

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Proven experience delivering ServiceNow IRM / GRC solutions (at least one full implementation cycle)
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Strong understanding of risk management, compliance, and audit frameworks
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ServiceNow Certified System Administrator (CSA) - essential
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ServiceNow IRM / GRC Implementation Specialist certification - highly desirable
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Excellent communication skills, with the ability to engage both technical and business stakeholders
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UK-based, with full right to work in the UK

Nice to Have

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Experience with ServiceNow Security Operations (SecOps)



Please apply with a detailed CV to be contacted.

**ServiceNow - Sr.Business Process Consultant - RISK**

Join a dynamic team working to enhance organizational effectiveness through innovative risk management and compliance solutions. As a Senior Business Process Consultant, you will play a crucial role in improving processes around Risk Management, Audit Management, and Policy & Compliance. This opportunity is ideal for an experienced professional who thrives in a collaborative environment and is passionate about driving change.

**Key Responsibilities:**

* Lead the implementation and optimization of ServiceNow solutions for:
* - Risk Management
- Audit Management
- Policy & Compliance
* - Collaborate with cross-functional teams to design and execute strategies for Business Continuity Management (BCM) and Privacy Management.
* - Manage Continuous Authorization Management (CAM) and Third Party Risk Management (TPRM) initiatives effectively.
* - Oversee integrations with existing tools and systems to streamline processes and improve data flow.
* - Mentor junior consultants and contribute to the team's knowledge base and best practices.

We welcome applications from candidates who possess a strong technical background and are eager to make a genuine impact in risk and security operations. If you are ready to take on this enriching role and contribute to our team's success, please submit your application.

LEGAL DISCLAIMER: This is not necessarily a job advertisement or posting; but may be an example of the many roles of this type that we regularly recruit for. Actual number of job vacancies and roles are subject to change

Job Title: ServiceNow Developer
Location: London (Hybrid/On-site as required)
Contract Length: 6 Months
Rate: Competitive (Inside/Outside IR35 - DOE)

Overview:
We are seeking an experienced ServiceNow Developer for a 6-month contract based in London. The role will focus on developing, configuring, and supporting ServiceNow applications to meet business requirements.

Key Responsibilities:

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Design, develop, and configure ServiceNow solutions across core modules
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Build and maintain workflows, business rules, client scripts, UI policies, and integrations
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Collaborate with stakeholders to gather requirements and translate them into technical solutions
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Support platform enhancements, upgrades, and ongoing maintenance
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Troubleshoot and resolve ServiceNow-related issues and defects
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Ensure development aligns with ServiceNow best practices and governance standards
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Produce clear technical documentation where required

Key Skills & Experience:

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Proven experience as a ServiceNow Developer in a commercial environment
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Strong hands-on experience with JavaScript and ServiceNow scripting
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Experience with one or more ServiceNow modules (e.g. ITSM, ITOM, HRSD, CSM)
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Experience with REST/SOAP integrations and APIs
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Good understanding of ServiceNow architecture and data model
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Ability to work independently in a contract role

Desirable:

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ServiceNow certifications (CSA, CAD, or module-specific)
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Experience working in Agile/Scrum environments
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Previous contract experience within large or complex organisations

Start Date: ASAP (or flexible for the right candidate)

Germany - ServiceNow Consultants to Architects (Confidential Consultancy)

I'm recruiting on behalf of a well-established consultancy that is continuing to invest in and scale its ServiceNow practice across Germany. We're hiring ServiceNow experts from mid-level consultants through to senior architects to support a growing portfolio of enterprise clients.

Role Overview

* Participate in or lead complex ServiceNow implementations across modules such as ITSM, ITOM, HRSD, SecOps, and CSM
* Analyse business needs and design effective technical solutions aligned with best practice
* Contribute to architecture standards, delivery processes, and solution governance
* Support and mentor junior team members (senior roles)
* Occasional but flexible travel to client locations within Germany

Requirements

* Proven experience delivering ServiceNow projects - configuration, implementation, or architecture
* Solid understanding of ServiceNow capabilities, platform design, and delivery methodologies
* Strong communication skills and comfort working with both business and technical stakeholders
* Certifications such as CSA, CIS, or CTA are advantageous

What's Offered

* Flexible working and hybrid options
* Career growth from consultant through to lead/architect positions
* High-value, enterprise-scale ServiceNow project work

If you'd like to discuss these opportunities confidentially, feel free to reach out.